Former Chief Scientist, Amazon (USA)
Andreas Weigend was Amazon’s original Chief Scientist. He was personally hired by Jeff Bezos back in their early days where he and Jeff worked closely together to create their “fitness function”, a scientific methodology they still use today that underpins how Amazon leverage and commercialize their data.
The fitness function sits at the very heart of Amazon’s CRM - it’s what makes Amazon, Amazon. In his keynote session, Andreas will reveal the ‘secret sauce’ behind Amazon’s fitness function, as well as discuss how they use data to better understand their customers buying behaviors. Delegates will learn first-hand how to practically implement Andreas’ ‘5 Data Rules You MUST Know’ to make the most of your data so that you have the fuel you need to drive your business to the next level.
Founder, Circle4x ; Head of Premium Retail Experience, BMW Group (Germany)
Many businesses today are quick to claim they are “customer centric“ and invest significant time and energy trying to improve their “customer experience“. But what’s the point of focusing on external factors to improve customer experience if your own organisation isn’t authentically customer centric?
One opportunity area that many brands and retailers miss as they search for ways to improve customer experience is tapping into the latent power of their own employees. Turning employees into advocates can become a significant step in becoming truly customer centric and delivering exceptional customer experiences. One person who knows this better than most is Michele Fuhs.
In his keynote session, Michele will share his years of his experience delivering results by turning employees into advocates and empowering them to be the change your business needs to become truly customer centric from the inside out.
Director of Customer Lifecycle and Analytics, The North Face (USA)
Businesses that use discounting as a means of generating business face a race to the bottom, Ian Dewar knows this fact because he’s personally responsible for The North Face’s growing margins. In recent years, Ian has implemented a ‘premium omni-channel experience’ at The North Face after conducting deep research into his customers’ buying behaviors.
He and his team now leverage their knowledge of their customers to provide them with more relevant content and information – not to sell – but to empower. This has effectively allowed The North Face to create a premium experience for their customers where the company doesn’t need to discount their product because their customers understand their product is of better value. If you want to learn how to move beyond discounting as a customer acquisition or retention strategy then you’ll want to be in the room when Ian shares his insight and practical tips for creating a premium experience that stands head and shoulders above your competition.
Founder and CEO, Shop You
Kelly Slessor is a digital and mobile marketing strategist, and the Founder and CEO of Shop You and BanterMob Mobile Marketing Group. With 18 years' experience both in Australia and overseas, Kelly began her career with British Telecom, UK's largest telecommunications provider. Kelly's focus is on increasing conversions, creating emotional connections and developing technology to solve real customer issues specialising in retail and finance she works with iconic brands including Westfield, Woolworths, Glue Store, Big W, Le Specs, Suncorp, David Jones, Lend Lease, Mountain Designs and Diageo. She works closely with her clients to understand their vision and then tailors digital/mobile strategies accordingly to achieve key business objectives.
Senior Strategy Manager & Business Development, Tencent AI Lab (China)
Si is a Senior Strategy Manager at Tencent, one of the leading internet and technology companies in China. She leads strategy, business development and operations projects for Tencent Artificial Intelligence Lab across their two locations in Shenzhen, China and Seattle, USA. Tencent AI Lab was established in 2016 and focuses on both the development of AI applications as well as the advancement of fundamental research in the areas of Computer Vision, Speech Recognition, NLP and Machine Learning. Si is passionate about technology, artificial intelligence, and the innovative applications of these new technologies in industry.
Prior to joining Tencent, Si was a Senior Strategy and M&A Manager at Telstra, where she led a number of international strategy and M&A projects across Australia, China and North Asia. She also worked as management consultant at L.E.K. Consulting in Australia and the UK, delivering strategy and implementation projects across a range of sectors such as retail, finance, healthcare, building products and private equity.
Si holds a Bachelor of Commerce (Distinction) from the University of New South Wales, and completed exchange semesters at Hong Kong University and New York University Stern School of Business.
Si was raised in Australia and is bilingual in English and Mandarin. She is an alumni of the Asialink Business Leaders program and aspires to build deeper long-term collaboration between Australia and China in the technology and innovation fields.
Chief Information Officer, Sears Hometown & Outlet Stores (USA)
Dr. Michael Carper (Mike) is the Chief Information Officer for Sears Hometown & Outlet Stores (SHOS), based in the NW Chicago suburbs. He is an internationally recognized technology leader and quoted authority in areas of business alignment, security, asset management, and IT operational process improvement. He has 30 years of experience in the engineering and support of telecommunications and information technologies in the retail, healthcare, financial services, and telecommunications industries.
Mike is currently leading a major global technology transformation project. When complete in summer of 2017, the company will be one of the world's largest retailers that will be fully cloud-based and out-sourced (on-shore and off-shore).
It's an exciting and expansive project that requires mapping out every single business process, before every element of technology is replaced and moved to the cloud over a 12 month period.
Founder/CIO, HashChing (CTO/CIO of the Year, FinTech Awards Australia)
HashChing is an online platform that has pre-negotiated home loan deals that a consumer can access via a mortgage broker. Since starting 24 months ago, the platform has reportedly received more than $9 billion in home loan applications and has helped 18,000 borrowers with their mortgages.
HashChing founder, Atul Narang, is a serial entrepreneur, a digital geek, a certified project manager and trainer. He was awarded FINTECH CTO/CIO OF THE YEAR 2017, and the way he tells it it’s all about thinking out of the box and taking calculated risks. In his keynote, Atul will share his tips on how businesses can develop and leverage in-house innovation practices to manage risk and power growth.
CEO, Australian Payments Network
With over 20 years of international experience, primarily in financial services, Leila Fourie has served on multiple boards and held senior roles in banking, capital markets and payments. Dr Fourie was appointed as CEO of Australian Payments Network in 2016 and also serves as the Vice President of the Economic Society of Australia. Prior to this, she served on the board of the Johannesburg Stock Exchange as Executive Director. Dr Fourie also served as Card Division Managing Director for one of South Africa’s largest banks, Standard Bank. During this time, she served as Chairman on the board of Diners Club and Board Member on Discover’s Chicago-based Diners Club International Advisory board. Leila started at the investment bank as Global Director Credit analytics, capital and portfolio management for SA, UK, Hong Kong, Russia, Brazil and Argentina. Leila has a PhD in Economic and Financial Sciences and won the Founders’ award in 2012 for best Masters Economics thesis in the country by Economic Society South Africa.
Assistant Governor (Financial System), Reserve Bank of Australia
Michele Bullock is the Assistant Governor (Financial System) at the Reserve Bank of Australia.
Michele Bullock was appointed to her current position in October 2016. In this role she is responsible for the Bank's work on financial stability, including production of the twice-yearly Financial Stability Review, as well as the Bank's oversight of the payments system. She is a member of the Bank's senior policy committees and is Deputy Chair of the Payments System Board.
Prior to her current position, Michele held a variety of senior management positions in the Bank. Most recently she held the position of Assistant Governor (Business Services). She was also Assistant Governor (Currency), Adviser for the Currency Group and, before that, she was Head of Payments Policy Department.
Research Fellow in the QUT Chair in Digital Economy, Queensland University of Technology Business School
Paula is a Research Fellow for the PwC Chair in Digital Economy at the QUT Business School. In this role, Paula is researching how organisations transition through the digital economy and how consumers respond to changes in the market, which sometimes results in deviant or non-compliant consumer behaviour. Her research focuses on providing businesses and policymakers with evidence-based solutions to real world problems.
Paula’s extensive research engagement experience saw her obtain an Outstanding Achievement in Research Collaboration Award from an International Science Advisory Panel and the Bushfire and Natural Hazards Cooperative Research Centre, and a Vice-Chancellor’s Performance Fund Award from the QUT Business School. As of 2016, Paula has brought in over $950, 000 in awards and grants, including commercial research and Cooperative Research Centre funding.
Technology Futurist and CEO, Market Clarity
Technology Futurist Shara Evans is a globally acknowledged Keynote Speaker and widely regarded as one of the world’s Top Female Futurists.
Fusing her engineering background with an intuitive understanding of how society is likely to respond to new technologies, Shara weaves the implications of technology innovations into powerful narratives that can be applied to every industry.
Shara is a regular media commentator on technology issues — appearing on shows such as The Project, Weekend Sunrise, Sky News, The Drum, Lateline, 7:30 and is regularly quoted in publications such as the Financial Review, The Age, Sydney Morning Herald, The Australian and many others.
Shara is also the Founder and CEO of Market Clarity ( link to website - http://marketclarity.com.au/ ), an award-winning technology analyst firm that provides insight, intelligence and advice on all aspects of the telecom and emerging technologies markets, as well as the Founder of Telsyte (which she sold to publicly listed UXC), and has been providing innovative research and strategic consulting on telecoms and technology throughout her successful career.
Shara helps her clients understand new product and service opportunities that are being underpinned by emerging technologies. Frequently working with executive, strategy and product teams, Shara gets organisations to think outside the box of what's available today to imagine the world in 10 - 20 years, and assists them in commercialising these concepts into innovative new products and services.
In her keynote speeches, Shara brings together the latest technology innovations and cutting-edge research projects, tying them into strategic insights for a wide range of industries.
Segment Head for Business Banking Payments, Macquarie Bank
Greg has been working in payments and banking for over 20 years, spanning 3 banks and 4 countries.
He holds a PhD in business law from UNSW and has a keen interest in how regulators are enabling and driving payments innovation.
Greg joined Macquarie 2 years ago to help drive the business banking strategy of providing market leading payment solutions to customers in the property industry and beyond.
Manager, Advisory, KPMG
Rupesh has diverse experience working with major banks and financial services clients to strategically navigate the rapidly evolving payments landscape, providing consulting services across payments value chain, real time payments commercialization strategy, payments risk & fraud consulting and business case development for organizational-wide Transformations. He recently led the payments hub assessment and strategy development for a regional bank; worked closely with senior-level resources within each business vertical to identify short and long term use cases to further enhance payment capabilities based on industry trends.
Head of HR, Dymocks
Paul Swain is the Head of HR for Dymocks, he leads HR across Australia for the country’s oldest and largest specialty bookselling business. In addition to this, Paul is the General Manager of the Dymocks Children’s Charities, having been with the Dymocks group for five years.
In his role as GM of Dymocks Children’s Charities, Paul is a passionate advocate for literacy in young people across Australia. By implementing programs which are proven to improve literacy rates amongst school students, he and his team are slowly achieving their purpose to change kids’ lives - one book at a time. Before moving to Australia Paul held HR roles in Europe and Asia across a range of industries including financial services, telecommunications, outsourcing and, of course, retail.
Head of Marketing, bitcoin.com.au
Sarah Razek, eCommerce & CRM Manager for L’Oreal Australia, has built a career on understanding customer needs.
With prior roles at the Lux Group, ASOS and BlackMilk, Sarah has an expert understanding of fashion customer needs as they shop and seek service via digital channels.
At Seamless, Sarah will review trends, innovations and what matters for excellence in customer experience.
Solution Architect Technology Officer, ConsenSys
Nick is an active member of Fintech Australia and represents them on Standard Australia’s Blockchain and Distributed Ledger Technologies (IT-041) Technical Committee. Experienced IT professional specialising in blockchain and distribute ledger technologies.
He is recognised industry leader within Australia where he is regular speaker and educator, and travels internationally speaking at industry events.
Growing up in Dubbo NSW, Nick moved to Sydney to study Computer Science. He now has over twenty years’ experience designing, building and operating mission critical applications.
Previously, Nick has worked in the shipping industry in Australia and London, before moving into the financial services industry spending seven years as an IT solutions and enterprise architect at Macquarie Group.
Join Nick in the most informative session you’ll find on Blockchain 101. You will walk away understanding exactly what blockchain is and the potential it has in your business.
FinTech Start-Up Mentor/Advisor, Angel Investor, Stone and Chalk
Lynda is a chartered accountant with 18 years of working in Financial Services and as a corporate finance advisor to both financial institutions and private equity. She has significant experience of working with Government and regulators and was involved in authoring the 2014 Financial System Inquiry report to Commonwealth Treasury, Australia.
Currently a FinTech startup mentor, angel investor and advisor on product/market fit, business model, regulation, go-to-market strategy, valuation and capital raising. A member of several FinTech company Advisory Boards and a recent judge for the 2017 FinTech Australia awards.
Lynda is also a Non-Executive Board member for The Studio (NFP incubator for the Australian startup sector in media and creative industries). She has two bachelor degrees in Information Technology and Business and is currently completing studies in Innovation and Entrepreneurship at Stanford University Graduate School of Business.
Head of Innovation and Omni-Channel (SEA), SEPHORA
Simon leads innovation and omni-channel development and deployment for SEPHORA in Southeast Asia. Working towards our mission of becoming the leading Omni-channel retailer in Southeast Asia with 100% seamless e-commerce, m-commerce and retail presence. Early employee at SEA's No. 1 Online Beauty Retailer, Luxola.com, before its exit to LVMH/SEPHORA in 2015. Currently living in Singapore, previously Jakarta and Kuala Lumpur, and originally from Denmark.
Head of Global Consumer Engagement, Under Armour
Under Armour's mission is to make all athletes better through passion, design, and the relentless pursuit of innovation. Every Under Armour product is doing something for you; it's making you better. As Head of Global Consumer Engagement at Under Armour, Jim is a consumer insights driven storyteller for the digital age. He specializes in creating compelling digital stories, experiences and encounters that drive deep brand engagement and revenue.
Bradley Gerdis is Managing Director and Chief Executive of Smartpay Limited. Smartpay is a leader in the design, development and implementation of innovative electronic payment solutions for customers across Australia and New Zealand.
Smartpay provides a variety of advanced electronic payment and data management solutions for retail, business payment and transactional processing requirements. Prior to his roles with Smartpay and Active Capital Partners, Bradley was a founding senior executive of Customers Limited, an ASX listed ATM and payments systems business.
Senior Manager, Payment Products, Cuscal
Nathan Churchward joined Cuscal in April 2014 and is responsible for Cuscal's payment portfolio management and operations as well as championing product innovation and management training. He brings over 25 year’s experience working in corporate financial services and telecommunications in product design and management roles.
His portfolio at Cuscal oversees the management of payment services including Direct Entry, BPAY and chequing products for a significant number of Cuscal’s clients and responsibility for operational delivery. His team is also actively working on the development of innovative new payments products for Australia’s New Payments Platform (NPP), which Cuscal is helping design.
Logistics Coordinator, BDP International
BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest privately held logistics providers in the world.
BDP employs nearly 4,400 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries. They provide value added logistics and supply chain services to local and global clients, primarily in the functions of warehousing and distribution of goods in Australia.
Founder/Chief Executive Officer, Hermo.my (Malaysia) (Forbes Asia 30 Under 30)
Hermo is currently a niche online platform offering Asian female online shoppers of wide range of cosmetics and beauty products. We aim to become Asia leading online portal catering the all rounded aestheric and beauty needs for Asian females. 3 years down the road, Hermo is now the top leading beauty B2C e-commerce site in Malaysia and has successfully expanded to Singapore and Indonesia.
VP Operational Excellence, Target (USA)
Alex is a seasoned professional who is successful in leading cross-functional teams to achieve innovation and continuous improvement using Lean Six Sigma/AIM methodologies. Experienced in leading projects through all phases of development that accomplishes end goal and business goals
Head of Partnerships, TruRating (UK)
TruRating is changing the way the world gains insight. Use your existing payment technology in-store or online to ask each customer a single question about their experience. It’s so easy you’ll hear from a high 88% of your customers. You get real feedback, linked to real spend, in near-real time across in-store and online payment channels.
As Head of Partnerships, Emma has worked at TruRating from the beginning! She has been an integral contributor to the global success of TruRating which is now live across 5 continents. Emma has a wealth of knowledge in the areas of Retail, Payments and eCommerce through her previous role as Head of Card-Linked Sales at QuidCo, (the UK’s #1 Cashback and Voucher Site) and also within her role at TruRating after joining 3 years ago.
BitPOS provides a complete solution for brick and mortar and e-merchants alike to accept bitcoins. We manage the process the entire way, from providing a Point Of Sale system or a web payment gateway to remittance in Australian dollars.
Jason has been passionate about IT from a young age and has been involved with emerging technologies from early stages including the roll out of cable internet in Australia and the Netherlands. Returning to Australia in 2008 Jason continued his career implementing the AML systems for the Westpac group.
Discovering Bitcoin in late 2012 and seeing the potential of this disruptive and innovative technology, Jason seized the opportunity to make a difference. During his career in bitcoin and blockchain technology Jason co-founded the Bitcoin Sydney group, became a founding member of the Bitcoin Association of Australia, started BitPOS, a bitcoin payment processor and founded Blockchain Professionals.
Group Digital Manager, Super Retail Group
As Group Digital Manager for the Super Retail Group brands including Supercheap Auto, Rebel, BCF and Ray's Outdoors. Nathan has a focus on leading the digital and omnichannel strategy across all brands through seamless customer solutions, scalable technology, e-Commerce optimization and multichannel integration.
Nathan is currently involved in leading digital transformation across the Group which includes strategic, operational and cultural change. One of the largest projects Nathan is currently leading is the deployment of a new web and eCommerce platform across the Group. Nathan has experience as a client, agency and supplier across digital and traditional media.”
Founder, Location Based Marketing Association
Asif is a veteran tech start-up, business-development and marketing entrepreneur with more than 15 year’s experience. He is currently focused on working as a consultant, educator and speaker to the location-based marketing services community. Prior to launching The LBMA, Asif has worked with companies as diverse as Limited Brands, IBM, Baxter Pharmaceuticals, Molson-Coors, Communispace, BestBuy, American Airlines, and ScotiaBank. You can listen to Asif’s weekly podcast - This Week In Location-Based Marketing every Monday at 10am.
author, advisor and commentator on digital financial services
David G.W Birch is an author, advisor and commentator on digital financial services. He is a Global Ambassador for the secure electronic transactions consultancy Consult Hyperion, Technology Fellow at the London-based think tank the Centre for the Study of Financial Innovation (CSFI) and a Visiting Professor at the University of Surrey Business School.
Before helping to found Consult Hyperion in 1986, he spent several years working as a consultant in Europe, the Far East and North America. He graduated from the University of Southampton with a B.Sc (Hons.) in Physics. Dave was named one of the global top 15 favourite sources of business information (Wired magazine) and one of the top ten most influential voices in banking (Financial Brand); was found to be one of the top ten Twitter accounts followed by innovators, along with Bill Gates and Richard Branson (PR Daily); was ranked in the top three most influential people in London’s FinTech community (City A.M.), was voted one of the European “Top 40” people in digital financial services (Financial News), was listed of the world’s top 100 most influential FinTech leaders (Hot Topics) and rated Europe’s most influential commentator on emerging payments (Total Payments).
His most recent book “Before Babylon, Beyond Bitcoin: From money we understand to money that understands us” was published in June 2017 with a foreword by Andrew Haldane, Chief Economist at the Bank of England. The London Review of Books called his 2014 book “Identity is the New Money” fresh, original, wide-ranging and “the best book on general issues around new forms of money".
Anthony's passion and skill lies in management, operations and strategy within digital and online industries. The roles which have fuelled this direction vary from entrepreneurship in Europe to General Management of an ASX listed e-commerce player in Australia; and now CEO at TRIBE - taking this business from seed funding, through to launch and international expansion. In a little over two years, TRIBE has worked with over 5000 brands to create 250,000 pieces of bespoke branded content celebrating the products, retailers and services that everyday people know and love.
Senior Manager, Social Media - Australia & New Zealand, QBE Insurance
Ben leads the Australia and New Zealand social media program for QBE, one of the world’s leading general insurers. His role covers the full gamut of the social experience, from strategy, customer service, publishing and audience. Prior to QBE, Ben’s career has covered both traditional and digital media with brands such as News Corp, Yahoo!7 and NineMSN. In 2012 he moved into the world of financial services, joining CommSec to establish their social business strategy.
Penny is the intersection between a technologist, futurist, humanitarian and entrepreneur with a lifetime mission to delivering AgedCare AI to empower our elderly.
With over 15 years of technology consulting experience helping clients (incl. Optus, Telstra, NSW Gov, Visa & Coles) to deliver digital transformation, strategy, product commercialisation as well as project rescue, salvage and turnaround underpinned by emerging technologies.
Penny is co-founder of Radmis, a digital product prototyping & artificial intelligence software and consulting company. She studied computer science and holds a Grad Cert of Innovation & Entrepreneurship and Master of International Business & Law from the University of Sydney.
Co-host of Channel 7's 'Sunrise' Program
David is a highly respected finance journalist and a sought after keynote speaker and host. He speaks from a base of personal experience and knowledge of business and finance issues, his presentations are informative, practical, entertaining and provide an invaluable resource for investors and business people alike.
Before Sunrise, David Koch was a pure finance nerd. He still maintains his passion for money matters and is heard on radio stations around Australia and writes finance columns for New Idea and AFR Investor. A survey conducted by Money Management newspaper recognised David Koch as one of the 10 most influential people in establishing the retail financial services industry. A Reader's Digest survey found he is also one of the top 25 most trusted people in Australia.
Founder and CEO, Inamo
After working 4 years as an engineer at Honeywell, Peter left to become a sports agent and was instrumental in establishing surfing as a professional sport and in 1989 negotiated the sports’ first $1 million contract between Tom Carroll and Quiksilver. Peter was named by US Surfing Magazine as one of the 10 most influential people in professional surfing and by Australia’s Surfing Magazine as one of the top 50 who were changing the sport. Peter was also featured in publications such as The New York Times, International Herald Tribune and USA Today.
Peter then went on to found the world’s first online sports registration and ticketing portal, SportsDNA, in 2000, though unfortunately the dot com bust followed soon thereafter and there was no funding available in the industry to continue. Peter went on to establish Travellersxpress that became the largest work and travel company. In 2010, Travellersxpress launched the industry’s first Visa Prepaid Travel Card in conjunction with Macquarie Bank and the Citibank Debit Card. This led to Peter founding The Card Group in 2012, which provided white label prepaid cards and reward solutions for its clients.
In early 2016, Peter had a light bulb moment when he went surfing one day and didn’t have any money to pay for a coffee with friends afterwards. Peter applied his knowledge and experience in engineering, finance and prepaid cards to develop wearbale products; the first being the INAMO CURL, a waterproof payments solution that can be worn on a watch band, fitness band or other devices or jewellery. Peter is currently piloting the CURL with the full launch in Australia in time for summer and then intends to take it to the US market in 2018.
A business leader with 25 years of experience in financial services software, Moroku is Colin’s 3rd startup, growing and building start-up ventures as well as holding executive roles within multinational tech companies such as Sun Microsystems and Microsoft following exit. Colin’s desire for results is coupled with a massive enthusiasm for the potential of software to change the world. As a highly spirited and practical leader, he is regarded by his peers as a strategic and creative thinker with a great ability to see the big picture. Cycling across Australia in 2010 with some friends to raise money for charity highlights much of who he is, loving adventure, the outdoors, challenging himself and growing.
CEO and Founder, RoyalPay
Locky Ge is the CEO and founder of RoyalPay, a leading startup which has partnered with Tencent to roll out WeChat payment to Australian consumers. Locky has deep experience connecting Australian businesses with Chinese consumers and was a recent graduate of the Fintech Connect Incubation program, hosted by Stone & Chalk and the NSW Government.
Country Manager Australia and New Zealand, Alipay
George is the Alipay Country Manager for Australia and New Zealand. His primary focus is to build merchant acceptance of Alipay so that Chinese customers can use a familiar payment method when they travel to these countries.
Prior to joining Alipay he spent 4 years at Visa as Head of Emerging Products and Innovation. In this role he articulated Visa’s innovation strategy and worked with banks to deliver these capabilities to market. In particular he deployed bank mobile payment applications, as well as third party mobile payment applications such as Android Pay, Apple Pay and Samsung Pay. He also launched Visa’s Developer platform in market. This platform opens Visa’s services via APIs by making these APIs more accessible for existing and new partners.
Before Visa George worked at Westpac where he was Head of Merchant Acquiring and Head of Strategy for Product and Operations.
Chief Executive Officer, National Retail Association
Dominique Lamb is the CEO of the National Retail Association and Director of NRA Legal. She has extensive experience providing industrial relations and employment law advice to a range of small, medium and large businesses across a range of industries.
As the CEO of the National Retail Association, Dominique plays an integral role by liaising and advocating on behalf of retailers at a Federal and State Government level on all areas of policy which affect retail businesses both large and small, including but not limited to technical standards, product safety, industrial relations, loss prevention, city planning and infrastructure.
Program Manager, Credit Union Australia
Phil is a specialist at formulating, designing and delivering on organisation strategy in multiple sectors including airlines, Government, retail and wholesale financial services and health. Phil also has a long history and involvement in the creative arts.
Co-Founder, Public Design Group
Jason is the founder of Public Design Group. He believes good design affects every aspect of a brand, from customer experience, to business performance, to internal culture. PDGs work penetrates far beyond the walls of the store, ensuring integrity in the delivery of an idea. Jason started working with FutureBrand London in 1996 and came to Sydney to launch their retail studio in 2002 with Dan.
Founder, Chai Walli
AI am the CEO of Chai Walli which I built and developed myself from start-up. I am also a public speaker, brand strategist, sales and marketing goddess and a commercial lawyer. I was listed as the Forbes 30 under 30 for Asia and also the CNN 20 under 40 in 2017. In late 2016, I won the Business Woman of the Year Award at the Indian Australia Business Community Awards.
eCommerce & Marketing for Home Clearance, Winning Group
Trent Allan is an entrepreneur, growth marketer, public speaker, and active investor. Trent was a co-founder of Young Henrys, one of Sydney's fastest growing microbreweries, he helped grow the Appliances Online brand starting with them as the 3rd employee back in 2006, and is now working back with the Winning Group as Head of eCommerce & Marketing for Home Clearance.
Chief Digital Officer, UM Australia
Hello. I am the Chief Digital Officer at UM Australia. UM is a global media & communications agency with a mission to harness data-science to create more meaningful and prosperous connections between brands and consumers. Having invested in industry leading data and analytics, UM creates new approaches to planning, investment and custom content creation, to drive greater business momentum for their clients.
A Yahoo Alumni, with over 14 years of experience, I joined UM in 2011 and have been leading the agency’s digital strategy since my arrival. Now Chief Digital Officer, I am charged with the continual development of UM’s digital product, resourcing, partnerships, and innovation to future proof the agency and our clients work.
Senior Director, Head of Marketing, ANZ, Lego
Angie, originally from Australia, has been working with Lego UK/Ireland for the past seven years as a senior brand manager and, since 2013, as brand director. As Brand Director for the UK & Ireland, Angie was responsible for brand, marketing, customer and consumer experience, insight and analytics across UK & Ireland, and she has been instrumental in driving growth in these markets; key to her success is a passion for ensuring that consumer insights are at the heart of everything that LEGO does as a business.
Chief Party Dude, The Party People
I'm passionate about parties and retail and I love to help others by sharing my business hacks. I can't resist an impossible challenge, am grateful for an amazing wife and kids, and I try to squeeze in the occasional early morning fishing session when I can.
Regional Director APAC, DotMailer
Rohan has over 10 years’ experience helping eCommerce brands optimize their digital marketing. After working in dotmailer sales, and subsequently as sales director in the UK, Rohan, a dotmailer veteran, has recently moved back to Melbourne as a means to develop the brands presence in Asia-Pacific. Now as dotmailer’s regional director, Rohan works with local integration and agency partners, aswell as key global relationships and integrations, including Magento, Salesforce and Microsoft Dynamics, to bring dotmailers technology offering to local organisations.
Director of Strategy, Shootsta
As the Director of Strategy at Shootsta, my role is to make your video production content team smile again by empowering you to produce your own content. By giving you the tools to exponentially increase the level and quality of video you can produce, you can realise your company’s branding and communication potential.
CTO & Deputy CEO, Booktopia
Wayne started with Booktopia in 2008, as the only in-house Java J2EE developer. Intent on not being the 'small cog in a big wheel', Wayne left GE Commercial Finance to focus on making an impact in a smaller company where he felt he could actively contribute to it's growth and success.
Nine years later, Wayne has evolved from a software developer cutting code and building Booktopia's bespoke website to become one of the key leaders in the business. At Booktopia, Wayne is responsible for all systems, both internal and external, oversees the strategy of the business and also sits on Booktopia's Board.
n his time at Booktopia Wayne has been responsible for a number of major projects including the development of all aspects of the Booktopia website, the design and development of their custom built warehouse management system and their always evolving eBook platform. Wayne is also responsible for and plays a key role in the design and implementation of the Booktopia mobile site which won the 2016 ORIA award for best Mobile Commerce Site.
Co-Founder & CEO, Humense
As an Augmented Reality (AR) and Virtual Reality (VR) commercialization pioneer since 2009, Scott has seen the realities move from "magic show" to functional use cases. In 2017 with his great team at Humense, Scott is building AR and VR into a "whites of the eyes", "handshake conversation". These metaphors are an integral and fun part of daily relationships and social habit zones otherwise known as proxemics, the science of communication in personal space. It's human nature with greater imagination, happiness, potential, productivity, truth and loyalty.
CEO & Founder, Flamingo AI (ASX:FGO) AI & Bot Strategist, Customer Experience Futurist & Entrepreneur
Dr Wallace is the Founder and CEO of high-profile Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo AI, which provides Cognitive Virtual Assistants, ‘ROSIE’ & ‘MAGGIE’, that help Financial Services companies improve online sales conversion rates. Flamingo AI is the second only woman led (CEO & Chair) business to list on the ASX.
Based in NYC and Sydney, Dr Catriona Wallace is one of the world’s most cited experts on the Future of Customer Experience, Artificial Intelligence and Bot Strategy.
Catriona has a PhD in Organizational Behavior: Human Technology Interaction and is a well published author and Analyst and is recognized as one of Top 4 Most Respected People globally in the Customer Experience sector.
Catriona is a highly awarded business person having been inducted into the Australian Business Woman’s Hall of Fame, being recognized as one of Advance Australia’s Top 3 Innovators working abroad, winning Telstra Business Awards, is Alumni in the Springboard Enterprises Women Entrepreneur’s and EY Entrepreneur of the Year programs. Recently Catriona was awarded a Pearcey Foundation award for tech entrepreneurs and was recognized as Top 4 Most Respected People globally in the Customer Experience sector.
Catriona is also a high profile philanthropist, human rights activist and mother of five.
Denise has been an active member of the Australian advertising, media & publishing community for 34 years and is considered a 'connected veteran'. She launched MediaScope to help the Australian media & advertising sector stay informed, up to date & connected with this fast evolving landscape.
Founder, NORA Network
Founder of the NORA Network, the Network that Connects New Retail and Technology. I hold a portfolio of advisory roles to dynamic retail tech businesses. A registered psychologist with a keen interest in organizational psychology. I am a keynote speaker with Saxton Speakers Bureau.
Director, IBM Blockchain
Nitin is a forward-thinking, business-minded executive with rich experience as a leader, strategist, and innovator entrenched in the design and development of enterprise infrastructures and applications—including leading-edge middleware and mobility solutions for Fortune 500 companies in 20+ countries.
Marketing Director, Coca Cola Amatil, Alcohol and Coffee
Sally is an accomplished senior leader with over 20 years’ experience in blue chip multi-national organisations in strategy, consumer marketing, innovation, digital, media and sales. She is an effective board director and sponsor of several industry led programs on leadership and diversity and inclusion.
CEO, AURORA VR
Jason is the CEO of AURORA VR and Revolution Shopper Marketing, agencies that create unique immersive experiences. They explore the frontier of 360 Film, Virtual & Augmented Reality and new immersive technologies that illuminate the human experience and create deep emotional connections for companies and brands.
Iain is the founder of Antimatter, Sydney, a new studio lab that builds disruptive startup businesses and products in partnership with brands, Unis and other innovators. He previously founded digital agency Razorfish where he did most jobs including ECD, CEO and making the tea sometimes.
Mananging Director, The Intiative Group
Lane is an experienced management consultant focused on financial services, and particularly payments (such as credit card, debit card, prepaid cards, electronic funds transfer, cash, etc). He managed the removal of signature on card payments on behalf of the Australian industry, culminating in the successful move to PIN@POS on 1 August 2014.
When Australian banknotes changed from paper to polymer, he was responsible for changing the serial numbers such that the first 2 digits are the year in which the note was printed (as part of a numismatic initiative). He is a Cambridge scholar who studied under the Nobel laureate, Sir Robert Edwards, who invented the in vitro fertilisation (IVF) process - the birth of Louise Brown occurred the year after Lance graduated.
Head of Digital Strategy & Innovation, News Corp Australia
It’s Alice’s job to know the Australian online population. Who they are, where they are, what they want, what they buy (or want to) who they buy from and what they think about current issues. She also needs to know what's happening in industries - who's growing, who's at risk and how consumers are interacting with certain industries, brands and products. Her role is to get inside the online consumers mind, predict their next step and help advertisers reach them - at the right time and place!
Multichannel Manager, IKEA
Michael Donath leads IKEA’s multichannel transformation in Australia. Looking after expansion planning, new store formats, eCommerce, Web & Digital as well as IKEA’s Multichannel transformation and related inititives, Michael’s role will transform IKEA into a retailer that supports customers across all channels and provides a great shopping experience wherever and whenever a customer engages with IKEA. Michael has had broad experience in IKEA covering Logistics, Store Operations and Projects as well as a background in Manufacturing and Wholesale.
Head of Marketing, ING Australia
Fiona is a highly respected Chief Marketing Officer with extensive international experience spanning over 20 years. Expertise in strategic marketing, proposition development, brand building, multi-channel sales and marketing initiatives with a reputation for combining both strategic and ‘hands on’ operational skills across a broad range of financial service sectors. Development of compelling and differentiated propositions by leveraging deep insight into both customer segments and distribution channels, all supported by innovative sales and marketing strategies. Proven Change Agent, sensitively transforming and growing marketing functions of all sizes in complex and highly challenging environments.
Telecommunications and Semiconductor Industry Professional, BEC Technologies
Seasoned and successful product management professional with over 15 years of experience in developing product strategy and vision, skillfully defining requirements, providing outstanding sales support, and managing product life cycle from conception through completion for international and start-up telecommunications and semiconductor organizations. Effectively manage and expand multi-million-dollar product lines and drive development of next-generation products. Proven team leader with a track record of superior technical marketing; committed to exceeding customer expectations and maximizing profitability and growth. Most recent roles include Senior Technical Marketing Engineer for WiQuest Communications and Senior Product Manager for the Residential Gateway and Embedded Systems (RGES) Business Unit at Texas Instruments.
Stakeholder Engagement Manager, Standards Australia
Rick Macourt joined Standards Australia as Stakeholder Engagement Manager in July 2017 and maintains responsibility for Information and Communication Technology and Manufacturing. Prior to this, Rick was the International Engagement Coordinator at the City of Sydney. Rick is also an admitted lawyer at the NSW Supreme Court and a former Australian diplomat, having worked with the Department of Foreign Affairs and Trade in various roles from human rights, international trade litigation, bilateral relations and public diplomacy. Rick is also a proud Gumbaingirr man from northern NSW, an author and a passionate social justice advocate.
Head of Payments, MYOB PayBy
With over 20 years of international experience, primarily in financial services, Simon Warner has held executive roles in banking and payments. Simon Warner was appointed Head of Payments at MYOB in 2017, forming a new payment solutions division, to deliver world class payment services and solutions. Simon was also the founder and CEO of POLi Payments, a recognised payment type in Australia and New Zealand that enables customers to safely make payments to an online merchant from their bank account.
Simon has a unique vision for the future of payments. He has an extraordinary ability to see opportunities in their current state of play, conceptualise, build and then implement practical and tangible solutions. Combine all of this with his varied experience, lends him a great deal of respect and attention. In his keynote, Simon will bring together the latest innovations and cutting-edge products, tying them into strategic insights for a wide range of industries.
Managing Director, Australia and New Zealand Alibaba Group
Maggie Zhou was appointed Managing Director for Australia and New Zealand in March 2016 for Alibaba Group. As one of the key veterans of the company, Maggie has witnessed major company developments as the company has expanded its businesses outside of China and as well as the progression and development of Mainland China’s e-commerce market. In her current role, as part of the company’s globalisation strategy, she is responsible for establishing a local presence for Alibaba in Australia and New Zealand to further develop infrastructure and help local merchants enter the vast China consumer market.
Prior to this role, Maggie worked closely with the Australia and New Zealand business development team on Tmall Global, a cross-border B2C business platform for Tmall, and was in charge of overall government and public affairs for the platform. She has worked closely with the Australian Trade Commission (Austrade) and New Zealand Trade and Enterprise (NZTE), showcasing the value of the China e-commerce market to Australian and New Zealand brands and businesses. In August 2017, Maggie was also appointed as a Victorian Business Ambassador by the State Government of Victoria.
In Maggie’s earlier days with Alibaba, she helped the Group establish Taobao Marketplace in 2003 as one of the nine founders of the C2C platform, and served as Executive Assistant to Jack Ma, the founder and Executive Chairman of Alibaba, for almost five years. Maggie joined Alibaba in early 2000 as one of the veteran employees of the company.
Maggie has been a key contributor to Alibaba Group’s strategy to internationalise its business and its mission – to make it easy to do business anywhere.
Executive Chairman and Chief Technology Officer, Bluechain
Craig is the founder and inventor of Bluechain. Craig has an impressive track record of innovation in secure payment technologies in the Australian and international banking industries. During his 25 years in the international payments industry, Craig has been responsible for some of the most important innovations in secure payment technologies, including development of the first Australian dial-up POS terminal, design of BPAY’s bill payment system, and invention of Visa’s payWave technology.
Director of Product, Tyro
Bronwyn is a member of the Tyro Executive Team. Bronwyn only recently joined Tyro to take up the role of Director of Product, after 12 years in senior roles at the CBA. She is an experienced executive in financial services and had a consulting career in the U.S. and across Asia working with clients from multiple industries. She has a passion for driving transformational change to organisations and teams leveraging on technology and disruptive thinking to deliver exceptional client outcomes. Bronwyn was born in Hong Kong and her family moved to San Francisco when she was 10. Having grown up in the United States with her Chinese heritage has equipped Bronwyn with the appreciation of both western and eastern perspectives. Bronwyn holds a Bachelor of Arts in Business Economics from UCLA and a Masters of Business Administration from The Hong Kong University of Science & Technology.
Senior Product Manager, Tyro Payments
Peter is a Senior Product Marketing at Tyro Payments. At Tyro, he was responsible for American Express and UnionPay International service enablement, the Go-to-Market activities for the initial launch of Tyro’s deposits product and recently launched the Product Marketing function. He joined Tyro in March 2014. Peter has nearly 27 years of product experience building his career in various tech companies such as BlackBerry as the AsiaPac Enterprise Evangelist, Espial (Solutions for Video Service Providers) as the Global Product Marketing Manager, LG-Nortel as Product Marketing for Microsoft OCS and QNX Software Systems as the Manager of Competitive Intelligence. He also spent a number of years at Nortel Networks and Bell Northern Research, planning long haul optical networks for Tier 1 Network Providers, verification of large scale carrier solutions and Technical Marketing for Nortel’s first VoIP Carrier
Regional Head of Retail, Y&R ANZ
Danny has over eighteen years of experience developing his skills and knowledge within the retail sales and marketing sector. His experience stretches across several industries, categories and retail formats having worked with brands like Myer, Woolworths, Telstra, Petbarn, Australia Post, Super Retail Group, GSK, Sony, Microsoft (Xbox, Surface, Windows, Office, Phone), Dell, Suncorp, Adidas, Sony Pictures, Jamaica Blue and more across several marketing disciplines. Danny is passionate about creating memorable and impactful retail consumer and shopper experiences – both in store, online and essentially anywhere brands can be engaged and transactions can be influenced or made.
Kain started his career in Seattle at a payments startup in the early 2000's. He subsequently founded two retail startups and has worked at several of the largest retailers in the US and Australia. In 2014 Kain launched blueshyft, which would become the largest cryptocurrency payment platform in Australia, processing tens of millions of dollars in transaction volume through a network of 1200+ retail locations around Australia. His passion for payment technology has led Kain to build his own cryptocurrency platform, Havven, comprised of a distributed monetary system and the world’s first viable stablecoin.
Senior Marketing Manager, Oracle
Zena is a senior marketing professional experienced in developing and executing measurable marketing strategies. In her role at Oracle ANZ, she develops and executes marketing plans to meet corporate directives and achieve local sales goals for the B2B market.
Acting CEO, eftpos
Paul was appointed Acting CEO on 1 September 2017 after initially coming to eftpos in 2013 to develop the eftpos Hub as the mission critical national infrastructure at the centre of the eftpos transformation. He is responsible for the development and management of the Company’s business activities in line with the Board-approved strategic plan.
Paul has extensive experience in Australian banking and consulting. During his 22 years at Westpac he held executive positions in electronic channels, contact centres, technology and payments. He oversaw the rapid growth of internet banking and online sales, led business transformation programs and introduced innovations such as biometrics and speech recognition.
Tony Surtees is a hands-on entrepreneur and investor who gets involved in helping companies scale to take full advantage of changing markets. He is a member of the Entrepreneurs’ Programme Investment Committee – for the Australian Federal Government, helping to both evaluate and provide funds across amongst Australia’s largest portfolio of technology based businesses.
Tony is former Vice President and General Manager of Yahoo!'s US Commerce group, responsible for 14 business units generating over US$2.5B in gross sales. Named as one of Australia's Top Ten Digital Entrepreneurs by Smart Company Magazine, Tony has appeared on CNBC Asia, SkyTV and a host of Australian media. Tony is a Master of Science from the Graduate School of Business, Stanford University and cofounder of the Stanford Australia Association "Entrepreneurship Series". He has VP and CEO level international experience in investment, media and marketing with businesses both traditional and digital; operational and management experience in companies in the US, Asia and Australia; private board experience specialising in businesses that are undergoing disruption, rapid change, growth and changes in business model.
Head of Channel Partnerships, Tyro Payments
As Head of Channel Partnerships at Tyro Payments, Karl is responsible for Tyro’s partnership strategy, framework and execution across more than 200 software partners and through new referral relationships.
A seasoned payments professional, Karl has 11 years’ experience in Australia and New Zealand across card present acquiring solutions, e-commerce, recurring payments and payment facilitator operations.
Karl is passionate about helping SME’s harness payment and banking technologies that allow them to better compete with the big end of town.
Principal Consultant, Bec Brideson Gender Intelligence Agency
For over two decades, Bec has been a pioneer and innovator in the marketing-to-women space. Her expertise will take your business to the next level by showing you how to capture your own share of the $28 trillion global, female consumer market. From CEOs to sales departments, Bec is working all along the pipeline helping businesses uncover the blind spots and financial upsides of “womenomics” and “gender diversity”. Having spoken at numerous conferences throughout the world, Bec’s raison d’être is to improve the way modern business connects with the disruptive force of the female dollar.
She believes in the mantra: “Happy women = bigger basket and a lifetime of loyalty”. With 25 years in the communications industry, Bec was one of only 3% of females globally to achieve the title of Creative Director. In her time, Bec has won international awards and gained notable recognition for her work across most categories and numerous major brands. On the back of this wealth of experience, she identified a yawning gap in agency attitude and process with the female market and joined the 0.1% of female founders to open her own agency Venus Comms in 2004. Bec built Venus into a ground-breaking and successful independent agency utilising incredible insights and developing unique IP to create better ROI with women. Her clients have enjoyed unprecedented results upwards of 30% increase for no more marketing spend, thanks to her ability to ‘get women’.
Manager, Customer Engagement, ING Direct
Matt leads the customer engagement team within ING, Australia’s first purely digital bank. Over the past 3 years he has been actively involved in the planning and launch of all of the innovative digital customer solutions such as Apple Pay, Everyday Round Up and Lionel the chatbot. Matt has a keen interest in digital technology and the application of clever applications to solve customer pain points across all channels. He believes in ‘optichannel’ solutions where the future of customer interaction and experience is contextual to the problem or task that customers are trying to solve or complete. Whilst many in marketing are waiting for ‘the right time’ to play with new technology, Matt has rolled up the sleeves and believes in learning fast through narrow and focused user stories or brand challenges.
Founder & CEO, e-Pocket
An industry expert with more than decade of successful experience in Network Engineering and Business Development, Tapha stands at the forefront of the fastest changing technology industry. His uncanny ability to conceptualise great ideas for products and services alike has helped several companies in developing new and commercially successful business solutions.
Tapha has the broadly based business understanding, with a rare blend of analytical skill, technological acumen and management capabilities. He has developed a meticulous eye for detail in every area of analysis combined with a level head for figures, budgets and statistics, and delivers solid, reliable and above all profitable business projects.
A calculated risk-taker with deep tech industry knowledge, Tapha has championed the development of several innovative ideas within the industry, and the commercial success they have enjoyed has motivated lots of partners globally to embrace his business solutions. Tapha has a consistent and proven track record of successfully employing best business practices and delivering business solutions that improve efficiency and reduce operating costs while increasing performance to tight timescales and within budget. He is most fulfilled when helping people to grow professionally. His vision and ability to nurture relationships lead to long-term solutions and success. He has a proven ability to foster relationships with C-Suite and senior executives for I.T. Operations, Accounting, Finance and Customer Relationship opportunities.
Tapha began his professional career in 2010 by designing and building laptops and tablets under his brand for sale to schools, public libraries and telecommunication companies across several countries around the world. In 2015, Tapha worked on a project in Papua New Guinea where he was responsible for designing and implementing an impressive network for the Bougainville library. The project was completed in record time and within budget. In fact, the project was completed at $100,000.00 less than the proposal presented by rival companies while competing for tender. The project was launched by Papua New Guinea’s ICT Ministry. His partner on the project is responsible for introducing 3G network to Papua New Guinea.
Payments Advisory Leader, Deloitte
Richard is a Financial Services Partner in Melbourne and leads Deloitte's Payments Advisory practice in Australia. He has over 20 years experience working with fintechs, financial institutions, payments service providers, corporates and government agencies on strategy development and execution. He has worked across North America and Asia Pacific on projects relating to cards, digital/mobile payments, EMV, NPP, regulation, process improvement and new product development. He is also a frequent speaker on innovation in payments and blockchain/distributed ledger technology.
Managing Director Of Online and Enterprises Retail, Bambora
Anne McDonnell is the Managing Director of Online and Enterprise Retail (Pacific) for Bambora, a leading fintech company, delivering a simplified payment experience for a broad range of clients, from micro businesses to large enterprises.
In her current role, Anne oversees the end-to-end online business, as well as driving strategy for local product teams across a range of solutions in Online, In-store and Mobile channels.
Anne has worked in the payments industry for over 12 years, establishing her career in an independent acquirer, based out of Ireland, before moving on to a large European payment service provider in the UK. After immigrating to Australia, Anne joined Bambora, which was recently acquired by Ingenico.
In 2017 Anne was recognised as an Emerging Leader in Payments, by 'Women in Payments' Australia.
MD, Global Payments AU/NZ
Mark is the Country Head for Australia and New Zealand for Global Payments (NYSE:GPN), providing merchant services, integrated processing and vertical software solutions through the eWAY, Ezidebit and Storman Software brands in the local region. Mark has worked in the payments sector for over ten years with experience across Australia, Canada, and the United Kingdom with a specific focus on alternative payment methods. Prior to Global Payments, Mark spent six years building a global financial technology business providing e‐wallet, online processing and alternative payment services in over 100 countries. During this period Mark held various senior roles including Vice President, Executive Vice President and Managing Director, driving business performance and geographic expansion with a strong focus on the customer experience and product innovation. Prior roles have been with the Canadian Imperial Banking Corporation, Australian Securities & Investments Corporation, NSW ICAC and Ernst & Young.
IT Director/Founder, Ganemo Group
Abhinov Gulati is the IT Director and Founder of Ganemo Group, a world-class Software Solutions Provider based in Sydney, operating with 100% onshore development. Within Ganemo Group, Abhinov currently oversees technology, architecture, and innovation across all their enterprise, government and startup clients. He has worked to integrate a diverse range of payment solutions across the board and is familiar with the nuances of each.
He is also the Director of Payatu Australia, one of the world’s top Cyber Security agencies that have worked alongside governments and corporations around the world.
He has over 20 years’ experience in the IT industry, working with large corporates and startups - giving him unique insights into many industry pockets.
VP Business Development, Rambus Canada
Frank Maduri is VP Global Business Development for Rambus. In this role, Frank works with key stakeholders including Retailers, Banks, Card Schemes and Fintech companies to create innovative experiences that will transform retail and e-commerce.
Frank has a wealth of experience, having spent 20 years in the mobile, payments, e-commerce , media and social messaging industries. He's held senior roles in companies such as Rogers Wireless, Bell Mobility and BlackBerry. He has also led two start-ups such as Fastvibe (streaming media) and Mint Technology (mobile payments) He has pioneered and successfully introduced a number of innovations such as mobile point-of-sale, mobile wallets, peer-to-peer payments and contactless payments. In one of his recent role, for instance, Mr. Maduri integrated payments into a global messaging/Chat app with close to 100 million active users, which let users easily transfer money to each other while chatting.