Former Chief Scientist, Amazon (USA)
Andreas Weigend was Amazon’s original Chief Scientist. He was personally hired by Jeff Bezos back in their early days where he and Jeff worked closely together to create their “fitness function”, a scientific methodology they still use today that underpins how Amazon leverage and commercialize their data.
The fitness function sits at the very heart of Amazon’s CRM - it’s what makes Amazon, Amazon. In his keynote session, Andreas will reveal the ‘secret sauce’ behind Amazon’s fitness function, as well as discuss how they use data to better understand their customers buying behaviors. Delegates will learn first-hand how to practically implement Andreas’ ‘5 Data Rules You MUST Know’ to make the most of your data so that you have the fuel you need to drive your business to the next level.
Founder, Circle4x ; Head of Premium Retail Experience, BMW Group Germany
Many businesses today are quick to claim they are “customer centric“ and invest significant time and energy trying to improve their “customer experience“. But what’s the point of focusing on external factors to improve customer experience if your own organization isn’t authentically customer centric?
One opportunity area that many brands and retailers miss as they search for ways to improve customer experience is tapping into the latent power of their own employees. Turning employees into advocates can become a significant step in becoming truly customer centric and delivering exceptional customer experiences. One person who knows this better than most is Michael Fuhs.
In his keynote session, Michael will share his years of his experience delivering results by turning employees into advocates and empowering them to be the change your business needs to become truly customer centric from the inside out.
Managing Director, Martha Stewart & Sequential Brand Group (New York)
Welcome to the era of “Phygital”, where digital and physical have merged, and separation between online and offline no longer exists. One person who understands the impact and enormity of this shift better than most is Dan Castle.
Dan is the man behind the development of the world’s largest Retail Store of the Future - a 200,000m2 experiential retail store where customers can experience everything from food and beverage to entertainment in a concept store like no other. In his keynote, Dan will share his experience and insight into how brands can create truly engaging retail, lifestyle and consumer spaces that attract customers by blurring the lines between digital and physical.
Director of Customer Lifecycle and Analytics, The North Face (USA)
Businesses that use discounting as a means of generating business face a race to the bottom, Ian Dewar knows this fact because he’s personally responsible for The North Face’s growing margins. In recent years, Ian has implemented a ‘premium omni-channel experience’ at The North Face after conducting deep research into his customers’ buying behaviors.
He and his team now leverage their knowledge of their customers to provide them with more relevant content and information – not to sell – but to empower. This has effectively allowed The North Face to create a premium experience for their customers where the company doesn’t need to discount their product because their customers understand their product is of better value. If you want to learn how to move beyond discounting as a customer acquisition or retention strategy then you’ll want to be in the room when Ian shares his insight and practical tips for creating a premium experience that stands head and shoulders above your competition.
Director, Future Travel (Vietnam)
Are you looking to expand into the Asian market? Perhaps you’re determined to navigate cross border opportunities throughout Asia? If you’ve answered yes to either question, then you’ll want to be in the room when David Watson shares his expertise into the best ways for businesses to move into Asia.
Originally starting his business in Australia, David quickly recognized early opportunities for growing his business by entering the Asian marketplace. Now, almost two decades later, David’s successfully expanded his Asian business to the point he has a unique perspective on this fast emerging market. In his keynote session, David will share his step by step guide on how to open up cross-border opportunities for your business.
CEO, New Payments Platform
Commencing in Q4 2017, the New Payments Platform will provide Australian businesses and consumers with a fast, flexible, data-rich payments system for making their everyday payments, whilst simultaneously providing a platform for future growth and innovation.
Adrian commenced as the inaugural CEO of NPP Australia Limited in September 2016. Prior to joining NPP Australia Ltd, Adrian was General Manager, Product & Service at Cuscal Ltd where he was responsible for all product management and operational functions, marketing, sales, and client service.
Cuscal was a founding participant of the Real Time Payments Committee and Adrian was one of several senior staff deeply involved in the design, development and governance of Australia’s NPP.
Chief Architect, ING Direct
Amit started off as a core developer of the Direct Banking software – FLEXCUBE@, implementing and managing large projects in Japan and India for Oracle. While he was there, he architected and managed the Interbank Payment system – FLEXCUBE@Zengin.
Continuing his experience in Japan, Amit moved into solution architecture for dynamic web-based reporting for the complex reconciliation engine of BNP Paribas for Europe, USA and Asia. Jumping into ING back in 2007, Amit has worked in various capabilities across ING Tokyo, ING Direct France, ING Amsterdam, and finally ING Direct Australia.
Today, Amit is moving mountains – building Australia’s first A.I. personal banking capabilities for ING Direct.
Senior Strategy Manager & Business Development, Tencent AI Lab (China)
Si is a Senior Strategy Manager at Tencent, one of the leading internet and technology companies in China. She leads strategy, business development and operations projects for Tencent Artificial Intelligence Lab across their two locations in Shenzhen, China and Seattle, USA. Tencent AI Lab was established in 2016 and focuses on both the development of AI applications as well as the advancement of fundamental research in the areas of Computer Vision, Speech Recognition, NLP and Machine Learning. Si is passionate about technology, artificial intelligence, and the innovative applications of these new technologies in industry.
Prior to joining Tencent, Si was a Senior Strategy and M&A Manager at Telstra, where she led a number of international strategy and M&A projects across Australia, China and North Asia. She also worked as management consultant at L.E.K. Consulting in Australia and the UK, delivering strategy and implementation projects across a range of sectors such as retail, finance, healthcare, building products and private equity.
Si holds a Bachelor of Commerce (Distinction) from the University of New South Wales, and completed exchange semesters at Hong Kong University and New York University Stern School of Business.
Si was raised in Australia and is bilingual in English and Mandarin. She is an alumni of the Asialink Business Leaders program and aspires to build deeper long-term collaboration between Australia and China in the technology and innovation fields.
Chief Information Officer, Sears Hometown & Outlet Stores (USA)
Dr. Michael Carper (Mike) is the Chief Information Officer for Sears Hometown & Outlet Stores (SHOS), based in the NW Chicago suburbs. He is an internationally recognized technology leader and quoted authority in areas of business alignment, security, asset management, and IT operational process improvement. He has 30 years of experience in the engineering and support of telecommunications and information technologies in the retail, healthcare, financial services, and telecommunications industries.
Mike is currently leading a major global technology transformation project. When complete in summer of 2017, the company will be one of the world's largest retailers that will be fully cloud-based and out-sourced (on-shore and off-shore).
It's an exciting and expansive project that requires mapping out every single business process, before every element of technology is replaced and moved to the cloud over a 12 month period.
Founder/CIO, HashChing (CTO/CIO of the Year, FinTech Awards Australia)
HashChing is an online platform that has pre-negotiated home loan deals that a consumer can access via a mortgage broker. Since starting 24 months ago, the platform has reportedly received more than $9 billion in home loan applications and has helped 18,000 borrowers with their mortgages.
HashChing founder, Atul Narang, is a serial entrepreneur, a digital geek, a certified project manager and trainer. He was awarded FINTECH CTO/CIO OF THE YEAR 2017, and the way he tells it it’s all about thinking out of the box and taking calculated risks. In his keynote, Atul will share his tips on how businesses can develop and leverage in-house innovation practices to manage risk and power growth.
CEO, Australian Payments Network
With over 20 years of international experience, primarily in financial services, Leila Fourie has served on multiple boards and held senior roles in banking, capital markets and payments. Dr Fourie was appointed as CEO of Australian Payments Network in 2016 and also serves as the Vice President of the Economic Society of Australia. Prior to this, she served on the board of the Johannesburg Stock Exchange as Executive Director. Dr Fourie also served as Card Division Managing Director for one of South Africa’s largest banks, Standard Bank. During this time, she served as Chairman on the board of Diners Club and Board Member on Discover’s Chicago-based Diners Club International Advisory board. Leila started at the investment bank as Global Director Credit analytics, capital and portfolio management for SA, UK, Hong Kong, Russia, Brazil and Argentina. Leila has a PhD in Economic and Financial Sciences and won the Founders’ award in 2012 for best Masters Economics thesis in the country by Economic Society South Africa.
CEO, Xinja (Australia’s First 100% Mobile Bank)
Xinja plans to take on some of the biggest brand names in the country by building a full-service retail banking facility available on your mobile phone. Xinja's founder and chief executive, Eric Wilson, created Xinja because he believes that while the big banks talk a lot about customer-centrism, they also each spend around $1 billion each year maintaining their legacy IT systems.
His plan is to shake up the market by developing a product that puts the customers’ needs first. To achieve their goal, they’re currently collaborating with a Silicon Valley-based firm to develop their front-end systems using machine learning and artificial intelligence technology, before launching their solution to technologically savvy customers in the 25 to 45 demographic.
In his keynote, Eric will discuss their path to market, as well as share insight into how businesses can innovate by partnering with core banking providers and harnessing cloud based solutions.
Assistant Governor (Financial System), Reserve Bank of Australia
Michele Bullock is the Assistant Governor (Financial System) at the Reserve Bank of Australia.
Michele Bullock was appointed to her current position in October 2016. In this role she is responsible for the Bank's work on financial stability, including production of the twice-yearly Financial Stability Review, as well as the Bank's oversight of the payments system. She is a member of the Bank's senior policy committees and is Deputy Chair of the Payments System Board.
Prior to her current position, Michele held a variety of senior management positions in the Bank. Most recently she held the position of Assistant Governor (Business Services). She was also Assistant Governor (Currency), Adviser for the Currency Group and, before that, she was Head of Payments Policy Department.
PwC Chair in Digital Economy, Queensland University of Technology Business School
Paula is a Research Fellow for the PwC Chair in Digital Economy at the QUT Business School. In this role, Paula is researching how organisations transition through the digital economy and how consumers respond to changes in the market, which sometimes results in deviant or non-compliant consumer behaviour. Her research focuses on providing businesses and policymakers with evidence-based solutions to real world problems.
Paula’s extensive research engagement experience saw her obtain an Outstanding Achievement in Research Collaboration Award from an International Science Advisory Panel and the Bushfire and Natural Hazards Cooperative Research Centre, and a Vice-Chancellor’s Performance Fund Award from the QUT Business School. As of 2016, Paula has brought in over $950, 000 in awards and grants, including commercial research and Cooperative Research Centre funding.
Goran Stefkovski is the Chief Technology at Kogan.com. He has been involved with Kogan.com since its inception, and moved to full-time services in August 2010. Prior to joining Kogan.com, Goran was a Solicitor at HWL Ebsworth Lawyers and a Consulting Engineer at Coey International (formerly Asia Pacific Rail). He holds a Bachelor of Law and a Bachelor of Engineering in Software with Honours from The University of Melbourne.
Manager, Digital Experience and Channels, JETSTAR AIRWAYS
Nicola is a senior digital marketer and strategist with over 15 years’ digital experience across international markets within the travel, retail, and services industries. A passionate customer champion, she has had P&L responsibility and ownership of ecommerce, digital marketing, content, social, mobile, fulfilment and customer service channels for a number of brands including Jetstar, Forever New, Kathmandu and Quiksilver.
Co-Founder & CEO, The Workible Network
As a co-founder and CEO of The Workible Network, Alli Baker has become one of Australia's leading HR Technology providers powering the largest network of connected job platforms in the country including their own online employment marketplace, WorkibleJOBS.
Workible is a world-class mobile-first platform. the Workible technology uses the network effect and real-time data matching to tip the job hunting process on its head and bring the right jobs to candidates — and the right candidates to employers — quickly.
Segment Head for Business Banking Payments, Macquarie Bank
Greg has been working in payments and banking for over 20 years, spanning 3 banks and 4 countries.
He holds a PhD in business law from UNSW and has a keen interest in how regulators are enabling and driving payments innovation.
Greg joined Macquarie 2 years ago to help drive the business banking strategy of providing market leading payment solutions to customers in the property industry and beyond.
Manager, Advisory, KPMG
Rupesh has diverse experience working with major banks and financial services clients to strategically navigate the rapidly evolving payments landscape, providing consulting services across payments value chain, real time payments commercialization strategy, payments risk & fraud consulting and business case development for organizational-wide Transformations. He recently led the payments hub assessment and strategy development for a regional bank; worked closely with senior-level resources within each business vertical to identify short and long term use cases to further enhance payment capabilities based on industry trends.
Assistant Vice President, Payments, Redwood Credit Union
Responsible for Cards (Services/Security) at Redwood Credit Union ($3.5B in assets, 250K+ Membership owned financial cooperative). Responsible for driving all card operations spanning instant issuance, card security, rewards & new products and services.
Directly oversee & responsible for operations spanning:
Head of HR, Dymocks
Paul Swain is the Head of HR for Dymocks, he leads HR across Australia for the country’s oldest and largest specialty bookselling business. In addition to this, Paul is the General Manager of the Dymocks Children’s Charities, having been with the Dymocks group for five years.
In his role as GM of Dymocks Children’s Charities, Paul is a passionate advocate for literacy in young people across Australia. By implementing programs which are proven to improve literacy rates amongst school students, he and his team are slowly achieving their purpose to change kids’ lives - one book at a time. Before moving to Australia Paul held HR roles in Europe and Asia across a range of industries including financial services, telecommunications, outsourcing and, of course, retail.
e-commerce CRM Manager, L’Oréal
Sarah Razek, eCommerce & CRM Manager for L’Oreal Australia, has built a career on understanding customer needs.
With prior roles at the Lux Group, ASOS and BlackMilk, Sarah has an expert understanding of fashion customer needs as they shop and seek service via digital channels.
At Seamless, Sarah will review trends, innovations and what matters for excellence in customer experience.
Executive General Manager - Business Transformation, NAB
Anne Bennett was appointed Executive General Manager, Business Transformation at NAB in 2016.
Having worked in the financial services sector since 1997, Anne joined NAB in 2005 and her experience extends to leadership and transformation of digital, contact centre, technology and customer experience functions across Banking and Wealth Management.
Anne’s passion for customers has been the driving force behind NAB’s Customer Journey program. Setting a new benchmark across the Australian financial services industry, this transformational work is delivering re-imagined, digital experiences into the hands of customers faster than ever before, ensuring significant improvements to the customer experience.
Anne holds a Masters degree majoring in Information Services and Technology (MComm) from Macquarie University, a Bachelors degree in Economics from the University of Sydney and is a Member of Australian Institute of Company Directors (MAICD) and Australian Institute of Project Management (MAIPM).
Chief Technology Officer, AgriDigital
Nick is an active member of Fintech Australia and represents them on Standard Australia’s Blockchain and Distributed Ledger Technologies (IT-041) Technical Committee. Experienced IT professional specialising in blockchain and distribute ledger technologies.
He is recognised industry leader within Australia where he is regular speaker and educator, and travels internationally speaking at industry events.
Growing up in Dubbo NSW, Nick moved to Sydney to study Computer Science. He now has over twenty years’ experience designing, building and operating mission critical applications.
Previously, Nick has worked in the shipping industry in Australia and London, before moving into the financial services industry spending seven years as an IT solutions and enterprise architect at Macquarie Group.
Join Nick in the most informative session you’ll find on Blockchain 101. You will walk away understanding exactly what blockchain is and the potential it has in your business.
FinTech Start-Up Mentor/Advisor, Angel Investor, Stone and Chalk
Lynda is a chartered accountant with 18 years of working in Financial Services and as a corporate finance advisor to both financial institutions and private equity. She has significant experience of working with Government and regulators and was involved in authoring the 2014 Financial System Inquiry report to Commonwealth Treasury, Australia.
Currently a FinTech startup mentor, angel investor and advisor on product/market fit, business model, regulation, go-to-market strategy, valuation and capital raising. A member of several FinTech company Advisory Boards and a recent judge for the 2017 FinTech Australia awards.
Lynda is also a Non-Executive Board member for The Studio (NFP incubator for the Australian startup sector in media and creative industries). She has two bachelor degrees in Information Technology and Business and is currently completing studies in Innovation and Entrepreneurship at Stanford University Graduate School of Business.
Head of Innovation and Omni-Channel (SEA), SEPHORA
Simon leads innovation and omni-channel development and deployment for SEPHORA in Southeast Asia. Working towards our mission of becoming the leading Omni-channel retailer in Southeast Asia with 100% seamless e-commerce, m-commerce and retail presence. Early employee at SEA's No. 1 Online Beauty Retailer, Luxola.com, before its exit to LVMH/SEPHORA in 2015. Currently living in Singapore, previously Jakarta and Kuala Lumpur, and originally from Denmark.
Head of Global Consumer Engagement, Under Armour
Under Armour's mission is to make all athletes better through passion, design, and the relentless pursuit of innovation. Every Under Armour product is doing something for you; it's making you better. As Head of Global Consumer Engagement at Under Armour, Jim is a consumer insights driven storyteller for the digital age. He specializes in creating compelling digital stories, experiences and encounters that drive deep brand engagement and revenue.
Bradley Gerdis is Managing Director and Chief Executive of Smartpay Limited. Smartpay is a leader in the design, development and implementation of innovative electronic payment solutions for customers across Australia and New Zealand.
Smartpay provides a variety of advanced electronic payment and data management solutions for retail, business payment and transactional processing requirements. Prior to his roles with Smartpay and Active Capital Partners, Bradley was a founding senior executive of Customers Limited, an ASX listed ATM and payments systems business.
Senior Manager, Payment Products, Cuscal
Nathan Churchward joined Cuscal in April 2014 and is responsible for Cuscal's payment portfolio management and operations as well as championing product innovation and management training. He brings over 25 year’s experience working in corporate financial services and telecommunications in product design and management roles.
His portfolio at Cuscal oversees the management of payment services including Direct Entry, BPAY and chequing products for a significant number of Cuscal’s clients and responsibility for operational delivery. His team is also actively working on the development of innovative new payments products for Australia’s New Payments Platform (NPP), which Cuscal is helping design.
Logistics Coordinator, BDP International
BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest privately held logistics providers in the world.
BDP employs nearly 4,400 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries. They provide value added logistics and supply chain services to local and global clients, primarily in the functions of warehousing and distribution of goods in Australia.
Founder/Chief Executive Officer, Hermo.my (Malaysia) (Forbes Asia 30 Under 30)
Hermo is currently a niche online platform offering Asian female online shoppers of wide range of cosmetics and beauty products. We aim to become Asia leading online portal catering the all rounded aestheric and beauty needs for Asian females. 3 years down the road, Hermo is now the top leading beauty B2C e-commerce site in Malaysia and has successfully expanded to Singapore and Indonesia.
VP Operational Excellence, Target (USA)
Alex is a seasoned professional who is successful in leading cross-functional teams to achieve innovation and continuous improvement using Lean Six Sigma/AIM methodologies. Experienced in leading projects through all phases of development that accomplishes end goal and business goals
Founder, Chai Walli (Australia’s Business Woman of the Year 2016)
Chai Walli is a Melbourne based tea business focused on high grade Indian and Ayurvedic teas. Our mission is to educate consumers on the unique Indian culture of chai and Ayurveda. I use my Indian Australian background to bring these two beautiful cultures together through Chai Walli.
We have a tea leaf to tea cup policy and import high grade organic teas directly from small batch farmers in India. We handcraft all our blends in Australia, wholesale Australia wide, export our blends overseas and retail online at chaiwalli.com.au. We also provide education and training to help equip our industry and customers with the knowledge and skills to understand the art of chai, Ayurveda and Indian teas.
StalkBuyLove is an online shopping site founded by young Europe-based experts. It is a new-age fashion shopping site which brings chic and trendy women clothing suited to the taste of every fashion-forward lady at addictive prices. At StalkBuyLove.com, we are inspired by global trends to create apparel and accessories and an online shopping experience that women not only admire but relate to as well. Fashion is not just about putting on a new dress and heading out. Fashion is varied. It is not just about the latest trends or which dresses or tops to buy but also about what women are feeling in real time. Keeping this in mind, our designers bring you every seasonal women clothing collection comprising a wide range of designs, style and prints to meet your every mood, whim and fancy.
BitPOS provides a complete solution for brick and mortar and e-merchants alike to accept bitcoins. We manage the process the entire way, from providing a Point Of Sale system or a web payment gateway to remittance in Australian dollars.
Jason has been passionate about IT from a young age and has been involved with emerging technologies from early stages including the roll out of cable internet in Australia and the Netherlands. Returning to Australia in 2008 Jason continued his career implementing the AML systems for the Westpac group.
Discovering Bitcoin in late 2012 and seeing the potential of this disruptive and innovative technology, Jason seized the opportunity to make a difference. During his career in bitcoin and blockchain technology Jason co-founded the Bitcoin Sydney group, became a founding member of the Bitcoin Association of Australia, started BitPOS, a bitcoin payment processor and founded Blockchain Professionals.
Group Digital Manager, Super Retail Group
As Group Digital Manager for the Super Retail Group brands including Supercheap Auto, Rebel, BCF and Ray's Outdoors. Nathan has a focus on leading the digital and omnichannel strategy across all brands through seamless customer solutions, scalable technology, e-Commerce optimization and multichannel integration.
Nathan is currently involved in leading digital transformation across the Group which includes strategic, operational and cultural change. One of the largest projects Nathan is currently leading is the deployment of a new web and eCommerce platform across the Group. Nathan has experience as a client, agency and supplier across digital and traditional media.”
Founder, Location Based Marketing Association
Asif is a veteran tech start-up, business-development and marketing entrepreneur with more than 15 year’s experience. He is currently focused on working as a consultant, educator and speaker to the location-based marketing services community. Prior to launching The LBMA, Asif has worked with companies as diverse as Limited Brands, IBM, Baxter Pharmaceuticals, Molson-Coors, Communispace, BestBuy, American Airlines, and ScotiaBank. You can listen to Asif’s weekly podcast - This Week In Location-Based Marketing every Monday at 10am.
author, advisor and commentator on digital financial services
David G.W Birch is an author, advisor and commentator on digital financial services. He is a Global Ambassador for the secure electronic transactions consultancy Consult Hyperion, Technology Fellow at the London-based think tank the Centre for the Study of Financial Innovation (CSFI) and a Visiting Professor at the University of Surrey Business School.
Before helping to found Consult Hyperion in 1986, he spent several years working as a consultant in Europe, the Far East and North America. He graduated from the University of Southampton with a B.Sc (Hons.) in Physics. Dave was named one of the global top 15 favourite sources of business information (Wired magazine) and one of the top ten most influential voices in banking (Financial Brand); was found to be one of the top ten Twitter accounts followed by innovators, along with Bill Gates and Richard Branson (PR Daily); was ranked in the top three most influential people in London’s FinTech community (City A.M.), was voted one of the European “Top 40” people in digital financial services (Financial News), was listed of the world’s top 100 most influential FinTech leaders (Hot Topics) and rated Europe’s most influential commentator on emerging payments (Total Payments).
His most recent book “Before Babylon, Beyond Bitcoin: From money we understand to money that understands us” was published in June 2017 with a foreword by Andrew Haldane, Chief Economist at the Bank of England. The London Review of Books called his 2014 book “Identity is the New Money” fresh, original, wide-ranging and “the best book on general issues around new forms of money".
Anthony's passion and skill lies in management, operations and strategy within digital and online industries. The roles which have fuelled this direction vary from entrepreneurship in Europe to General Management of an ASX listed e-commerce player in Australia; and now CEO at TRIBE - taking this business from seed funding, through to launch and international expansion. In a little over two years, TRIBE has worked with over 5000 brands to create 250,000 pieces of bespoke branded content celebrating the products, retailers and services that everyday people know and love.
Senior Manager, Social Media - Australia & New Zealand, QBE Insurance
Ben leads the Australia and New Zealand social media program for QBE, one of the world’s leading general insurers. His role covers the full gamut of the social experience, from strategy, customer service, publishing and audience. Prior to QBE, Ben’s career has covered both traditional and digital media with brands such as News Corp, Yahoo!7 and NineMSN. In 2012 he moved into the world of financial services, joining CommSec to establish their social business strategy.
MD Product Development RadMis
I have a natural passion for the evolution of emerging & exponential technologies, convergence & innovation, a continual revolution changing how we all work, think, communicate & play. Supported by a hands on approach, keeping up to date with the latest of technologies, innovation, security, compliance, trends & behaviour. I bring to any business opportunity or venture, over 15 years professional experience, a collection of multi skilled attributes embracing strong communication, strategic business development & leadership.
My niche is my ability to be the broker between the business & technical forums, derived from a technology, product & business background. Connecting people to opportunities to solve business problems & ability to identify: niche market opportunity; understand & define business requirements; customer journey, experience & service design mapping; conduct risk & impact analysis across process, people & systems; design innovative solutions; & translate them into what makes logical sense to both technical engineers & the non-technical business.
My approach….. thinking outside the square, delivered in a strategic, yet analytical manner, with a creative flair, paying attention to detail and taking on a diplomatic approach when required in negotiation, conflict & problem resolution. I'm resourceful, highly adaptive, continually thrive in a changing & challenging environment with an objective to influence positive change, thus my skills have successfully led to taking the reign on every project.