former Chief Scientist, Amazon (USA)
Amazon’s first and only Chief Scientist, who was hired specifically by Jeff Bezos, is coming exclusively to Seamless. Jeff Bezos and he worked closely together to create the “fitness function”. This is the scientific methodology that underpins how Amazon uses their (and still does!)
The fitness function is at the heart of Amazon’s CRM. It’s what makes Amazon, well, Amazon.
If you want to find out the secrets behind Amazon’s hugely successfully CRM system, then you must attend this event. Seamless has exclusively brought you Andreas Weigend so that you can learn the secrets behind understanding your customers buying behavior and practically implement The 5 Rules you MUST know when dealing with data so that you can get behind the wheel of your business and drive it through any roadblocks.
Segment Head for Business Banking Payments, Macquarie Bank
Greg has been working in payments and banking for over 20 years, spanning 3 banks and 4 countries.
He holds a PhD in business law from UNSW and has a keen interest in how regulators are enabling and driving payments innovation.
Greg joined Macquarie 2 years ago to help drive the business banking strategy of providing market leading payment solutions to customers in the property industry and beyond.
Manager, Advisory, KPMG
Rupesh has diverse experience working with major banks and financial services clients to strategically navigate the rapidly evolving payments landscape, providing consulting services across payments value chain, real time payments commercialization strategy, payments risk & fraud consulting and business case development for organizational-wide Transformations. He recently led the payments hub assessment and strategy development for a regional bank; worked closely with senior-level resources within each business vertical to identify short and long term use cases to further enhance payment capabilities based on industry trends.
Assistant Vice President, Payments, Redwood Credit Union
Responsible for Cards (Services/Security) at Redwood Credit Union ($3.5B in assets, 250K+ Membership owned financial cooperative). Responsible for driving all card operations spanning instant issuance, card security, rewards & new products and services.
Directly oversee & responsible for operations spanning:
Goran Stefkovski is the Chief Technology Ocer at Kogan.com. He has been involved with Kogan.com since its inception, and moved to full-time services in August 2010. Prior to joining Kogan.com, Goran was a Solicitor at HWL Ebsworth Lawyers and a Consulting Engineer at Coey International (formerly Asia Pacific Rail). Goran holds a Bachelor of Law and a Bachelor of Engineering in Software with Honours from The University of Melbourne.
Manager, Digital Experience and Channels, JETSTAR AIRWAYS
Nicola is a senior digital marketer and strategist with over 15 years’ digital experience across international markets within the travel, retail, and services industries. A passionate customer champion, she has had P&L responsibility and ownership of eCommerce, digital marketing, content, social, mobile, fulfilment and customer service channels for a number of brands including Jetstar, Forever New, Kathmandu and Quiksilver.
Head of HR, Dymocks
Paul Swain is the Head of HR for Dymocks and leads HR across Australia for the country’s oldest and largest specialty bookselling business.
In addition to this Paul is the General Manager of the Dymocks Children’s Charities, having been with the Dymocks group for five years.
Before moving to Australia Paul held HR roles in Europe and Asia across a range of industries including financial services, telecommunications, outsourcing and, of course, retail.
In his role as GM of Dymocks Children’s Charities Paul is a passionate advocate for literacy in young people across Australia.
By implementing programs which are proven to improve literacy rates amongst school students, he and his team are slowly achieving their purpose to change kids’ lives - one book at a time.
Chief Information Officer, Sears Hometown & Outlet Stores (USA)
Dr. Michael Carper (Mike) is the Chief Information Officer for Sears Hometown & Outlet Stores (SHOS), based in the NW Chicago suburbs. He is an internationally recognized technology leader and quoted authority in areas of business alignment, security, asset management, and IT operational process improvement. He has 30 years of experience in the engineering and support of telecommunications and information technologies in the retail, healthcare, financial services, and telecommunications industries.
Mike currently leads a major global technology transformation project. When complete in Summer of 2017, the company may be the world's largest retailer that does not own/operate a data center. It will be fully cloud-based and out-sourced (on-shore and off-shore). Every element of technology will be replaced and moved to the cloud over a 12 month period of time. The SaaS and IaaS partners include - Capgemini, NetSuite (Finance/ERP, POS, Suite Commerce Advanced), JustEnough, UltiPro, MuleSoft, Microsoft Office 365, JDA, Concur, Adaptive Insights, Vertex, Kyriba, SPS Commerce, AMT, CounselLink, FreedomPay, Talent Quest, Inspire to Learn, Optimal IdM, ECS, AWS, Azure, Hadoop, Cloudera, 3PL, GTT, and the list goes on. It's an exciting and expansive project that requires mapping out every single business process.
Prior to joining Sears Hometown & Outlet Stores, Mike was the Chief Information Officer for RadioShack and head of Infrastructure, Operations, Security, and at JCPenney and Dick's Sporting Goods. While at Dick Sporting Goods, Mike led an effort to relocate the company's primary data center to a brand new facility over 4 weeks without unplanned downtime. His efforts to improve the eCommerce infrastructure, change management, and code management of Coldwater Creek's website resulted in establishing Coldwater Creek's eCommerce site at the top of the Gomez report for performance and availability. Mike was a leader in the post-acquisition migration of GTE Wireless & Contel Cellular to a common billing and point-of-sale system, the migration of Northwestern Memorial Hospital to an ERP system that replaced paper medical records, and the migration of legacy human resource and finance systems to SAP at Coldwater Creek.
His leadership in technology has been featured in CIO Magazine, Computerworld, CIO Decisions Magazine, and in case studies by Dell, Cisco, and Intel. He was a member of the Strategic Advisory Board for the IT Infrastructure Management Association and a featured speaker at numerous industry conferences hosted by Gartner, Evanta, Cards & Payments (Australia), Ohio State University, and many others. As an educator, he has taught graduate courses in wireless communications.
Mike lives in the Dallas area with his wife (Tammy). He has three outstanding kids (Lindy, 28; Chris, 25; and Annie, 18) and two wonderful grand-daughters (Peighton 3; Berkley 2). He has attended Purdue University (BS), Ball State University (MS), and Indiana State University (PhD.). He is a former professional rock musician and his hobbies include playing guitar, amateur radio (WA9PIE), and traveling. He is a partner in a software company that makes the world's most popular software title for amateur radio - Ham Radio Deluxe.
Co-Founder & Operations Director,
Hunting for George
(2017 ORIAS Finalists in 4 Categories: Best Small Independent Retailer; Best Bootstrapped Growth Initiative; Best Site Optimisation & Design; and most coveted Startrack People’s Choice – Small Business, an award voted for by customers)
Bio Coming Soon...
CEO, New Payments Platform
Adrian commenced as the inaugural CEO of NPP Australia Limited in September 2016.
Commencing in Q4 2017, the New Payments Platform will provide Australian businesses and consumers with a fast, flexible, data-rich payments system for making their everyday payments, and provide a platform for future growth and innovation.
Prior to joining NPP Australia Ltd, Adrian was General Manager, Product & Service at Cuscal Ltd. Adrian was responsible for all product management and operational functions, marketing, sales, and client service.
Cuscal was a founding participant of the Real Time Payments Committee and Adrian was one of several senior staff deeply involved in the design, development and governance of Australia’s NPP.
Managing Director, RoyalPay
Locky Ge is the CEO and founder of RoyalPay, a leading startup which has partnered with Tencent to roll out WeChat payment to Australian consumers. Locky has deep experience connecting Australian businesses with Chinese consumers and was a recent graduate of the Fintech Connect Incubation program, hosted by Stone & Chalk and the NSW Government.
Chief Architect, ING Direct
Amit Thawani started off as a core developer of the Direct Banking software – FLEXCUBE@, implementing and managing large projects in Japan and India for Oracle. While he was there, he architected and managed the Interbank Payment system – FLEXCUBE@Zengin.
Continuing his experience in Japan, Amit moved into solution architecture for Dynamic web-based reporting for the complex reconciliation engine of BNP Paribas for Europe, USA and Asia.
Jumping into ING back in 2007, Amit has worked in various capabilities across ING Tokyo, ING Direct France, ING Amsterdam, and finally ING Direct Australia.
Now he is moving mountains – building Australia’s first AI personal banking capabilities for ING Direct.
CEO, New Payments Platform
Anne Bennett was appointed Executive General Manager, Business Transformation at NAB in 2016.
Having worked in the financial services sector since 1997, Anne joined NAB in 2005 and her experience extends to leadership and transformation of digital, contact centre, technology and customer experience functions across Banking and Wealth Management.
Anne’s passion for customers has been the driving force behind NAB’s Customer Journey program. Setting a new benchmark across the Australian financial services industry, this transformational work is delivering re-imagined, digital experiences into the hands of customers faster than ever before, ensuring significant improvements to the customer experience.
Anne holds a Masters degree majoring in Information Services and Technology (MComm) from Macquarie University, a Bachelors degree in Economics from the University of Sydney and is a Member of Australian Institute of Company Directors (MAICD) and Australian Institute of Project Management (MAIPM).
Managing Director, Martha Stewart & Sequential Brand Group (New York)
Attend this session to learn how you can create a lifestyle and consumer space that attracts customers and successfully merges the digital/physical, the online/offline.
Customers buy a brand, not a product. Exclusively coming from New York, Dan Castle is the man behind creating the World’s First 200,000m2 experiential retail store. This is the what the Retail Store of the Future will look like.
We have entered the era of “Phygital” where digital/physical, the online/offline have merged. Learn how this colossal project seamlessly combines the phygital. A retail entertainment centre where customers can get a full experience of everything from food and beverage, comedy store, celebrity entertainment – it is a concept store like no other.
Chief Technology Officer, AgriDigital
Nick is an active member of Fintech Australia and represents them on Standard Australia’s Blockchain and Distributed Ledger Technologies (IT-041) Technical Committee. Experienced IT professional specialising in blockchain and distribute ledger technologies.
He is recognised industry leader within Australia where he is regular speaker and educator, and travels internationally speaking at industry events.
Growing up in Dubbo NSW, Nick moved to Sydney to study Computer Science. He now has over twenty years’ experience designing, building and operating mission critical applications.
Previously, Nick has worked in the shipping industry in Australia and London, before moving into the financial services industry spending seven years as an IT solutions and enterprise architect at Macquarie Group.
Join Nick in the most informative session you’ll find on Blockchain 101. You will walk away understanding exactly what blockchain is and the potential it has in your business.
Founder/CIO, HashChing (CTO/CIO of the Year, FinTech Awards Australia)
Atul Narang is a serial entrepreneur, a digital geek, a certified project manager and trainer and the founder of HashChing.
He was awarded FINTECH CTO/CIO OF THE YEAR 2017, and explains it’s all about thinking out of box and taking calculated risks.
Atul says technology has no limits but any start-up has this challenge to keep innovative methods user friendly, which they did successfully.
The fintech, which was officially launched by Atul and his friend Mandeep Sodhi in 2015, and is an online platform that has pre-negotiated home loan deals that a consumer can access via a mortgage broker.
Since starting 24 months ago, the platform has reportedly received more than $9 billion in home loan applications and helped 18,000 borrowers with their mortgages.
Not only is Atul going to be speaking at Seamless 2018 – sharing the very insights that awarded him CIO of the Year, but he also sits on the Seamless Advisory Board.
Director of Customer Lifecycle and Analytics, The North Face (USA)
If you want to avoid discounting your product and create a premium experience, Ian Dewar will give you the know-how and answer to execute this.
Ian Dewar is the catalyst behind The North Face’s growing margins. He implemented a ‘premium omni-channel experience’ at The North Face through strong research into his customers’ buying behaviors. With the findings he was able to provide his customers more relevant content and information – not to sell – but to empower them with knowledge. This effectively allowed him to create a premium experience for his customers where the company did not need to discount their product – and the value of their product was seen to be higher.
CEO, Xinja (Australia’s First 100% Mobile Bank)
Xinja will be attempting to take on some of the biggest brand names in the country.
"We are building full-service retail banking in your mobile phone," says Eric Wilson, Xinja's founder and chief executive and the former head of National Australia Bank's public trustee business and leader of NAB's Future of Financial Advice implementation program. He has assembled a team that includes three former Macquarie bankers: Verity Froud is Xinja's treasurer, while Lindley Edwards, who spent nine years in Macquarie's corporate bank, and Craig Swanger, Macquarie's former chief investment officer and head of innovation, are on the board of directors.
Also on the Xinja board is Jason Bates, the co-founder of two of the startup banks in the UK, Starling and Monzo. While it is still early days for the UK's so-called 'neobanks', which also include Atom and Tandem, Monzo now has 175,000 customers . Wilson knows Bates from working together at professional services firm Accenture.
Xinja will target technologically savvy customers in the 25 to 45 demographic and begin by issuing 5000 of them a pre-paid debit card (for which a banking licence is not required). If licensing is approved, it will move to deposits and then mortgages.
Meanwhile Xinja is collaborating with a Silicon Valley-based firm to make its front-end systems using machine learning and artificial intelligence technology.
Wilson says while the big banks do a lot of talk about customer-centrism, they also each spend around $1 billion each year maintaining their legacy IT systems. Xinja will be able to benefit from plunging costs of technology. It is currently assessing potential cloud and core banking providers. A core banking system can be rented these days for less than $20,000 a month.
PwC Chair in Digital Economy, Queensland University of Technology Business School
Paula is a Research Fellow for the PwC Chair in Digital Economy at the QUT Business School. In this role, Paula is researching how organisations transition through the digital economy and how consumers respond to changes in the market, which sometimes results in deviant or non-compliant consumer behaviour. Her research focuses on providing businesses and policymakers with evidence-based solutions to real world problems. Paula’s extensive research engagement experience saw her obtain an Outstanding Achievement in Research Collaboration Award from an International Science Advisory Panel and the Bushfire and Natural Hazards Cooperative Research Centre, and a Vice-Chancellor’s Performance Fund Award from the QUT Business School. As of 2016, Paula has brought in over $950, 000 in awards and grants, including commercial research and Cooperative Research Centre funding. Paula is published in outlets such as the Journal of Marketing Management, UNSW Law Journal, and Advances in Consumer Research. Paula was awarded a PhD from QUT with a study on why everyday consumers engage in deviant consumer behaviour. Paula also holds a Bachelor of Business (Honours) degree, where she was awarded a QUT Medal for academic excellence, and a Bachelor of Business degree from QUT.
Director, Future Travel (Vietnam)
Are you looking to expand into the Asian market? Or perhaps you are determined to navigate cross border opportunities with Asia? Then get your questions answered by David and you will be able to implement steps to open up cross-border opportunities for your business.
Originally starting his business in Australia, he saw early opportunities in entering the Asian market. Now almost two decades later David has successfully brought in more Asian business top his business.