SEMINAR THEATRES

Seminar Theatres - Free to all visitors
Choose your free seminar session to attend in the exhibition hall. Three stages to choose from:

  • Retail Tech Theatre powered by Telstra
  • Customer Tech & Data Theatre supercharged by Sensis Data Solutions
  • FinTech & Payments Innovation Theatre

Retail Tech Theatre powered by

Day One - Wednesday 10th May 2017

TIMES TOPIC
10:30 - 10:50

The World vs Amazon: Shaping the Future with Personalised Experiences

How will our retail industry look in 5 years? Retail giants around the world are closing their doors: Macy's, Payless Shoes, Pumpkin Patch, Rhodes & Beckett; the list goes on.

Amidst all these closures, Amazon are opening physical stores around the world, offering a unique experience that blends physical shopping with digital enhancement.

Why will Amazon be successful? The answer: customer experience. The secret: personalisation.

Yet, our retail stores are failing because true personalisation cannot be achieved within the restraints of their own four walls.

Join Lee Hardham to learn how to survive the Amazonian retail jungle and unite to shape the future of shopping.

Lee Hardham, Founder & CEO, Brauz

11:00 - 11:20

Intelligent Email Marketing and Automation

Tink is Founder & President of dotmailer. He has 20 years' experience in digital marketing in the UK, the US and more recently in the APAC region. He has been a key member of the UK DMA Email Marketing Council since 2006 and was more recently elected as Advisory Committee Member of the Board of the US DMA Email Experience Council (EEC). Tink helps individual organisations, and the industry as a whole to develop and progress. Tink launched dotmailer in the US 2012, later taking dotmailer to Australia in 2015. Tink has presented globally at industry-leading events. Most recently at Magento Imagine, Las Vegas, Online Retailer New Zealand, Auckland, Retail Leaders Forum, Sydney and the Gorilla Client Summit (Chicago, USA).

Tink Taylor, Founder, Dotmailer

11:30 - 11:50

A new breed of marketers are here - the Full-Stack Marketer:Why do they win in the jungle of omni-channel retail?

Michal Novovesky, Head of Value Delivery, Exponea

12:00 - 12:20

Cyber Secutiry and PCI Compliance

Peter McCormick, Senior Executive, Secureco
Kelvin Heath, Chief Security Officer, Vectra

12:30 - 12:50

The 5 Key Drivers of Retail Success 

Learn how using these 5 key fundamentals can help your Retail business save time and money, and most importantly grow and prosper. You'll come away from this session with actionable insights that you can take back to your business and use immediately

Aaron Blackman, CEO, Retail Express

1:00 - 1:20

Free Shipping! How your low-price logistics provider is ruining your brand

Fastway, CouriersPlease, Auspost, Toll, TNT - they're all the same, right? Sellers offering Nationwide Free Shipping force freight companies into a price race to the bottom. Sellers need to be aware of the effect their chosen carrier is having on their brand, most notably, their potential to ruin it.

Vincent Fletcher, CEO, Carton Cloud

1:30 - 1:50

A Modern Approach To POS

To be truly 'modern' is to advocate or practice a departure from the traditional. Telstra|Neto enables a truly modern approach to POS.
Come learn how to adopt a completely flexible approach to fulfilment, how to develop deep sales channel integration, ramp scalability, and how to achieve true inventory synchronicity. Not only will your business deliver the customer experience today’s consumers demand, but you will speed up your checkout, sell in minutes (online and offline), add products quickly and simply, and ultimately deliver a differentiated customer experience.

If you are a modern business selling to today's savvy customers, then you need a modern approach to POS. It's easy to do. We'll show you how.


Ryan Murtagh
, Founder & CEO, Neto
Brian O'Keefe
, Alliances Manager, Telstra New Business

3:00 - 3:20

Security Vs Compliance for Retail and Online companies. 

Common security issues in the industry and how to prevent them on the day to day operations.

Hector Damian & Karan Koshla, Principal Consultants, Priva sec

3:30 - 3:50

Lightning Talks

Digital Business and the Customers of Tomorrow

Alex Gibbs, CMO, Smile Marketing; Former CMO, The Wine Society


Day Two - Thursday 11th May 2017

TIMES TOPIC
11:00 - 11:20

Free Shipping! How your low-price logistics provider is ruining your brand

Fastway, CouriersPlease, Auspost, Toll, TNT - they're all the same, right? Sellers offering Nationwide Free Shipping force freight companies into a price race to the bottom. Sellers need to be aware of the effect their chosen carrier is having on their brand, most notably, their potential to ruin it.

Vincent Fletcher, CEO, Carton Cloud

11:30 - 11:50

Alternative Payments - The In-Store Emergence

Alipay, WeChat Pay, ZipPay, OpenPay, PayTM, and more - alternative payment options are coming to bricks and mortar fast. More customers, higher spend and targeted marketing make these emerging Fintechs more than just another mobile payment option. This session will outline the potential of alternative payments for Australian retailers and its relevance to customer acquisition and payment strategy.

Luke Fuller, Product Innovation Manager, QuestPayments

12:00 - 12:20

Security Vs Compliance for Retail and Online companies. 

Common security issues in the industry and how to prevent them on the day to day operations.

Hector Damian & Karan Koshla, Principal Consultants, Priva sec

12:30 - 12:50

The World vs Amazon: Shaping the Future with Personalised Experiences

How will our retail industry look in 5 years? Retail giants around the world are closing their doors: Macy's, Payless Shoes, Pumpkin Patch, Rhodes & Beckett; the list goes on.

Amidst all these closures, Amazon are opening physical stores around the world, offering a unique experience that blends physical shopping with digital enhancement.

Why will Amazon be successful? The answer: customer experience. The secret: personalisation.

Yet, our retail stores are failing because true personalisation cannot be achieved within the restraints of their own four walls.

Join Lee Hardham to learn how to survive the Amazonian retail jungle and unite to shape the future of shopping.

Lee Hardham, Founder & Chief Executive Officer, Brauz

1:00 - 1:20

Shape Up and Ship Out! Neto Back Office - focus for a more efficient business

Digitally fit retailers are 'future-proofing' their businesses by tying together different channels via an integrated retail management platform, and then using these channels to improve one another.

In this session we'll showcase a number of buff Neto customers using our intelligent and powerful platform across pop-up stores, eBay, shipping, 3PL and warehouse fulfilment. Whether they are selling hoses, bikes or balls of yarn, every one of these retailers has a powerful back-end that makes it simple to run stores across multiple channels and reach customers wherever they are.

Ryan Murtagh, Founder & CEO, Neto
Andrew McMahon, Channel Development Manager - Telstra Digital Commerce Solutions

1:30 - 1:50

Cyber Secutiry and PCI Compliance

Peter McCormick, Senior Executive, Secureco
Kelvin Heath, Chief Security Officer, Vectra



Customer Tech & Data Theatre powered by

Day One - Wednesday 10th May 2017

TIMES TOPIC
11:00 - 11:20

Supercharge your customer database with real-time data validation

Capturing accurate contact data is an important first step for any successful CRM system. Accurate records increase campaign return on investment, ensure correct delivery locations and avoid offending customers with misinformation.

Paul Orfanos, National Sales Manager, Sensis Data Solutions

12:00 - 12:20

On-Stage Interview: Making Data Work for You

International guest speaker Michael Carper has championed the technology platform at Sears Hometown & Outlet Store in the USA. In this session he takes you through the transformation that he has pioneered in order to streamline workflow and compelteley remove data centres - the first movement of its kind! You cannot miss this sesison.

Michael Carper, CIO, Sears Hometown & Outlet Stores

12:30 - 12:50

Alternative Payments - The In-Store Emergence

Alipay, WeChat Pay, ZipPay, OpenPay, PayTM, and more - alternative payment options are coming to bricks and mortar fast. More customers, higher spend and targeted marketing make these emerging Fintechs more than just another mobile payment option. This session will outline the potential of alternative payments for Australian retailers and its relevance to customer acquisition and payment strategy.

Luke Fuller, Product Innovation Manager, QuestPayments

1:00 - 1:20

Expansion is not the answer to profitability

The story goes ... develop a brand, muster some capital together and launch a store. The store makes good revenues, open another location and then another. Then keep going. Expansion should be not be the long-term vision of your retailer, profitability should. I started my career as a supply chain manager FJ Walker Foods (McDonalds) and have over 25 years of back office retail experience with Myer, Angus & Cootes, Tradelink and many more. All too often I see retailers focusing on expansion rather than optimization. I will be focusing on how retailers can optimize their current footprint and in turn become more profitable operations.

Craig Downing, Managing Director, Futura Retail Solutions

2:00 - 2:20

Customer Connectivity

Gavin Wilson, Managing Director Asia Pacific, Cradlepoint / M2M Connectivity


Day Two - Thursday 11th May 2017

TIMES TOPIC
10:30 -10:50

Successfully navigating a competitive retail environment by using your customers' feedback

Keeping pace with shifting customer needs is critical to succeeding in today's competitive retail environment. Online conversion is currently a mere 10% and 66% of in-store customers leave unhappy with the value they've received. One of the biggest challenges to improving the customer experience is how and where to invest valuable resources. The ability to ask customers for their feedback when they complete a purchase is invaluable. Learn what the majority of your customers think, test initiatives, and drive sales.

Sophie Jillings, Head of Asia-Pacific, TruRating

11:30 - 11:50

Expansion is not the answer to profitability

The story goes ... develop a brand, muster some capital together and launch a store. The store makes good revenues, open another location and then another. Then keep going. Expansion should be not be the long-term vision of your retailer, profitability should. I started my career as a supply chain manager FJ Walker Foods (McDonalds) and have over 25 years of back office retail experience with Myer, Angus & Cootes, Tradelink and many more. All too often I see retailers focusing on expansion rather than optimization. I will be focusing on how retailers can optimize their current footprint and in turn become more profitable operations.

Craig Downing, Managing Director, Futura Retail Solutions

12:30 - 12:50

Customer Connectivity

Gavin Wilson, Managing Director Asia Pacific, Cradlepoint / M2M Connectivity

1:30 - 1:50

Continuous-Deployment e-Commerce Web Hosting with Platform.sh

Platform.sh is a powerful, scalable, developer-friendly hosting solution built from the ground up for stress-free, "NoOps" eCommerce web hosting. Platform.sh gives you unrivalled continuous delivery workflows and faster time to market, no matter how big or small you are.

Chris Skene, Sales & Engagement (APAC), Platform.sh

2:00 - 2:20

Supercharge your customer database with real-time data validation

Capturing accurate contact data is an important first step for any successful CRM system. Accurate records increase campaign return on investment, ensure correct delivery locations and avoid offending customers with misinformation.

Come and learn how some of Australia's biggest retail companies are embracing data quality and integrating live data validation into their business systems to ensure they capture accurate customer records every time.

Paul Orfanos, National Sales Manager, Sensis Data Solutions



FinTech & Payments Innovation Theatre

Day One - Wednesday 10th May 2017

TIMES TOPIC
10:30 - 10:50

Make payments great again

China China China/ Disrupting the global monopoly of SWIFT/ Machine Learning for smarter payments

Joe McGuire, Global Head of Sales & Partnerships, Airwallex

11:30 - 11:50

Cyber Security and Payment Fraud: The current risk landscape and how to safeguard your payments

Martin Littlewood, Head of Cyber Security, SecurePay

12:00 - 12:20

Confidence in Data Integrity to Monetize Payment and Real-time data

Data is a financial institution's most underleveraged asset/ Data without confidence is worthless/ Confidence comes from integrity and control/ Progressive organizations should be identifying data/ integrity foundations to support commercial innovations

John Cunnane, Regional Sales Manager, FIS

12:30 - 12:50

Offering Third Party Wallets Alongside your Own Digital Products

Offering multiple mobile products to give your customers choice/ Negotiating with third parties to produce mutually beneficial outcomes/ What can Australia learn from Canadian banks

Tom Pawelkiewicz, Director & Head of Payments, Scotiabank (Canada)

2:00 - 2:20

Holistic Payment Strategy Starting with Mobile

Australia is the global leader in "Tap and Go" payment using contactless cards, and the next phase will be mobile centric. However, the take up rate for mobile payment is still not up to expectation. We will present how a secure, seamless and frictionless experience can make mobile a go to option for payment and also present how Entrust Datacard can help the banks to fulfill a holistic payment strategy for their customers.

Jeremy Ng, Senior Manager, Financial Vertical Marketing, Entrust Datacard

2:30 - 2:50

From payments to a buying experience

William Belle, Regional Sales Manager Asia Pacific, Rambus

3:30 - 3:50

Delivering the Digital Payment Platform

Dominic White, Managing Director, Bambora


Day Two - Thursday 11th May 2017

TIMES TOPIC
11:00 - 11:20

Delivering the Digital Payment Platform

Dominic White, Managing Director, Bambora

11:30 - 11:50

POLi: the next generation of online payments

Lorna Andrikopoulos, Senior Account Director, POLi Payments

12:00 - 12:20

The Truth About Testing ATMs - How Bank of New Zealand Met its Demanding Deadlines

Elaboration on the importance of ATM testing, the available approaches, and how testing facilitates an on-time delivery - within budget. / How to go beyond commonly accepted testing restrictions./ How to deliver new ATM functionalities faster. /BNZ's specific winning strategy.

Chris Milne, Presales Consultant, FIS

12:30 - 12:50

PSD2 - a disruptive payment regulation in Europe?

2018 is set to be a game-changing year for retail banking. As the PSD2 (Revised Payment Service Directive) becomes implemented, banks' monopoly on their customer's account information and payment services is about to disappear. The new EU directive opens the door to any company interested in eating a bank's lunch. Join Kasper Sylvest from Danske Bank is he uncovers who PSD2 will affect the global financial services landscape.

Kasper Sylvest, Head of Financial Market Infrastructures, Danske Bank

1:30 - 1:50

Hey You App - The Invisible Payment Movement

The Hey You app lets consumers order ahead and pay on their mobile and hence avoid waiting for their purchases when they arrive at their cafe. At the same time it helps retailers to manage their peak loads, analyse customer's loyalty with their ordering trends, and increase customer base.

Rebekah Campbell, Co-Founder & Executive Director, Hey You App


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