CONFERENCE
AGENDA OVERVIEW


CHOOSE YOUR TRACK BELOW

DAY ONE - 10 MAY 2017
KEYNOTE PLENARY SESSIONS
Creating a Seamless Customer Experience in a Digitally Driven Multichannel World
PANEL: Amazon in Australia - Are We Primed for Disruption?
It is All About the Consumer - How to Exceed Customer Expectations
MORNING COFFEE BREAK
TRACK 1 TRACK 2
LANDSCAPE FINTECH SPOTLIGHT SESSION
Navigating the Evolving Payments Landscape and Regulation CASE STUDY: How Scotiabank Works with Fintech Partners
Making the Real-time Payments Platform for Australia a Reality 7 Emerging Fintech's Showcase their Innovations
Open-loop Payments Will Change the Way We Live
COLLABORATION
Redefining Cross boarder Payments with APIs
PANEL: Lifting the Lid on Collaboration
LUNCH
ROUNDTABLE DISCUSSIONS
AFTERNOON COFFEE BREAK
PAYMENTS - AFTERNOON KEYNOTE PLENARY
The Changing Nature of the Payments Space in Australia
Delivering the Digital Payment Revolution
CASE STUDY: Using Blockchain to Facilitate the Purchase of Wool
CLOSE OF CONFERENCE DAY 1 + NETWORKING DRINKS

 

DAY TWO - 11 MAY 2017

TRACK 3
MOBILE
CASE STUDY: MobilePay - A Danish Fairy Tale
Consumer Controls and Mobile Payments
PANEL: The Future of Payments
MORNING COFFEE BREAK
FINTECH
Engaging with Start-ups: Get Start-up ready
Investment and Incubation: Fostering Fintech Innovation
DIGITAL BANKING
Innovation Evolving Global Remittance
CASE STUDY: Hey You App - The Invisible Payment Movement
Beyond Omnichannel Banking
LUNCH
SECUTIRY, IDENTIFICATION & AUTHENTICATION
Tackling the Identity Issue
Future of Payment Security - A 360 Degree View
BLOCKCHAIN
Employing the Blockchain for Security and Identification
Improving Complexity and Inefficiency of Australia's Current Healthcare Payments Ecosystem
CLOSE OF CONFERENCE

 

DAY ONE - 10 MAY 2017
KEYNOTE PLENARY SESSIONS
Creating a Seamless Customer Experience in a Digitally Driven Multichannel World
PANEL: Amazon in Australia - Are We Primed for Disruption?
It is All About the Consumer - How to Exceed Customer Expectations
MORNING COFFEE BREAK
TRACK 4 TRACK 5
OMNI-CHANNEL STRATEGY EVOLVING DIGITALSTORE
CASE STUDY: Developing Partnerships with Amazon, Google X and Apple to Broaden your Omni-Channel Reach Integrating Digital Technology into Physical Stores and Digitalising Physical Processes
NEXT GEN MARKETING Back to the Future: How to Get Your Back-End in Shape and be Digitally Future Fit
PANEL: Using Social Media and Other Marketing Hacks to Increase Online Traffic STORE DESIGN, TECHNOLOGY & MANUFACTURING
CASE STUDY: Leveraging the 'Kardashian Effect' CASE STUDY: Screw Last Mile Delivery! Last Mile Manufacturing…
CASE STUDY: Sustainable Growth at Popcultcha Using a Family Business Mentality and Customer Segmentation CASE STUDY: New Wave of Retail Better than Amazon: Customer Led Design and Technology
Social Media - The New Marketplace? Invisible Technology, Powerful Retail
LUNCH
ROUNDTABLE DISCUSSIONS
AFTERNOON COFFEE BREAK
RETAIL & E-COMMERCE (COMBINED) - AFTERNOON KEYNOTE PLENARY
Case Study: Sears (USA): Disrupting from Within to Create a Channel (R)evolution
PANEL: The Shopper of the Future
CLOSING KEYNOTE: The End of Pure Play: Learn the Secret Weapon to Future-Proofing your Business
CLOSE OF CONFERENCE DAY 1 + NETWORKING DRINKS

 

DAY TWO - 11 MAY 2017

TRACK 6
HOME DELIVERY
CASE STUDY: Menulog - The dynamics of Australia's largest food delivery marketplace
PANEL: How Do You like Your Deliveries? The Rise of Third Party Delivery Platforms
MORNING COFFEE BREAK
INVENTORY & SUPPLY CHAIN
Shaping & Answering Global Consumer Demand.
Stocking up on Your Supply Chain Tech: eProcurement, Inventory and P2P
Algorithms in your Supply Chain to Optimise Delivery
PANEL: What's happening in Freight Companies to Provide a Better Customer Experience?
Merchandise Division Transformation to Optimise Working Capital
LUNCH
HUMAN CAPITAL
Talent Management - Can Virtual Staff and Self-Service Improve the Customer Experience?
CASE STUDY: Today's Digital Business - Driving Innovation and Cultural Change to Create Positive Customer Experiences
PRICING, SALES & DEALS
Competitive Pricing Practices to Compete in a Burgeoning e-Commerce
and Digital Market
NEXT GEN CAMPAIGNING
CASE STUDY: Turning Profits Into Purpose: A Look Into Ethical Campaigning
CLOSE OF CONFERENCE
DAY ONE - 10 MAY 2017
KEYNOTE PLENARY SESSIONS
Creating a Seamless Customer Experience in a Digitally Driven Multichannel World
PANEL: Amazon in Australia - Are We Primed for Disruption?
It is All About the Consumer - How to Exceed Customer Expectations
MORNING COFFEE BREAK
TRACK 7
BUSINESS MODELS & STRATEGY
CASE STUDY: Case Study: Personal Commerce in Action: How Crowd Funding at Naked Wines is Reinvesting in Australia's Wine makers
Combining Beautiful Designs, Personal Production and e-Commerce for International Markets
CASE STUDY: Exploring Foodora and Growing a 30 Minute Delivery Business in Australia
INTERNATIONAL EXPANSION
PANEL: International Expansion - Meeting the Operational, Technical and Strategic Challenges Associated with International e-Commerce
LUNCH
ROUNDTABLE DISCUSSIONS
AFTERNOON COFFEE BREAK
RETAIL & E-COMMERCE (COMBINED) - AFTERNOON KEYNOTE PLENARY
Case Study: Sears (USA): Disrupting from Within to Create a Channel (R)evolution
PANEL: The Shopper of the Future
CLOSING KEYNOTE: The End of Pure Play: Learn the Secret Weapon to Future-Proofing your Business
CLOSE OF CONFERENCE DAY 1 + NETWORKING DRINKS

 

DAY TWO - 11 MAY 2017

TRACK 8
CUSTOMER EXPERIENCE & LOYALTY
Pushing the Boundaries: Innovating the Digital Customer Experience at Coles
PANEL: How to Design a Commercially Successful Loyalty Program for e-Commerce
MORNING COFFEE BREAK
USER INTERFACE & EXPERIENCE
How to be More Human: Developing a User Experience to Delight Customers at Every Step
Thinking like a Tech Company to Optimise Your Customer Experience
Consumer Controls and Mobile Payments
DIGITAL MARKETING & ADVERTISING
Intelligent Email Marketing and Automation
Next Gen Marketing: Finding Purpose and Integrity in Your Brand
LUNCH
BUSINESS HACK: How to get Back Half your Website Development and Marketing Expenses in Government Funding
B2B E-COMMERCE
Panel: Evaluating B2B vs B2C Models
Cyber Security for e-Commerce - How to Correctly Identify and Handle a Data Breach
BUSINESS HACK: Small Scale Approach to Big Business Problems
CLOSE OF CONFERENCE


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