Track 2 - Payments


Agenda: Day One, Wednesday 10th May 2017


8:50 | Chairperson's Remarks

Jonathan Reeve, Author, Retail's Last Mile

9:00 | Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • From discovery to the check out and beyond - loyalty comes from ease of service
  • Transforming the checkout process with innovative payment methods
  • Collecting and leveraging data, without crossing the creepy line
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24 months?

Martin Newman, Chairman & Founder, Practicology (UK)

9:20 | PANEL: Amazon in Australia - Are We Primed for Disruption?

  • How will Amazon's entry affect Australia's retail and eCommerce landscape?
  • How can regulators protect Australian businesses?
  • How can Australian merchants leverage technology to maintain market share?
  • Will loyalty or familiarity to Australian brands influence Amazon's potential success?

Panel Chair:
David Berger, Co-Founder, Jimmy Brings

Michael Carper, CIO, Sears Hometown and Outlet Stores (USA)
Ivan Lim, Founder, Brosa (Forbes Asia 30 Under 30)
Gus Balbontin, Former CTO, Lonely Planet
Andre Eikmeier, Co-Founder & CEO, Vinomofo
Malcolm Goonetileke, SVP Global Plan & Inventory Management, Levi Strauss & Co (USA)

10:00 | It is All About the Consumer - How to Exceed Customer Expectations

  • Examining findings from the Performance Against Customer Expectations (PACE) study
  • Have customer expectations been met by service offerings
  • How to become champions of the customer

Steve Burke, COO, FIS Australia


11:00 | Case Study: How Scotiabank Works with Fintech Partners

  • How to align skills, resources and technology to deliver next-gen payments
  • It's not the size of the wallet, but the power of the ideas that counts
  • Partner profiles: Examining what makes Scotiabank's partnerships great

Tom Pawelkiewicz, Director & Head Digital Payments, Scotiabank (Canada)


7 Emerging Fintech's Showcase their Innovations

  • Seven x 7 minute fast paced demo presentations (PowerPointfree zone)
  • The future of financial services on display

The best and brightest startups highlight how their innovations improve customer experience will redefine financial services.

Meet emerging FinTech leaders as they reveal how they will evolve banking, insurance, superannuation and trading services and the innovative ways that they are using blockchain, the internet of things, data analytics and emerging platforms to take market share from industry incumbents.

11:20 - Paydock

PayDock is a smart payments platform that seamlessly drives all your payments needs whilst unlocking access to easily bolt on additional payment gateways and payment methods through our API. Without needing to change your payments provider, PayDock enhances functionality and acts as a single access point for all your payments through our PCI Level 1 compliant platform.

PayDock solves countless payment pain points that online ecommerce owners, NFPs, and membership based organisations face on a daily basis. Born from customer land, PayDock was created to solve the problem of inefficient and expensive payment stacks and technologies. It is a software solution that simplifies and centralises messy payment stacks to give merchants the power to quickly connect to multiple payment gateways, whilst enhancing their functionality through our API. Regardless of payment type, gateway or currency, consumers are able to take advantage of PayDock's flexible recurring engine, intuitive notification system, PCI Level 1 Compliant token vault, to drive all their payments needs from the one source.

Rob Lincolne, CEO, PayDock

11:30 - ZipMoney

At zipMoney, we simplify how people pay everywhere and save every day by offering fast, fair and seamless payment solutions online and in-store. Unlike others in the market, we help businesses grow by offering a best in class product that redefines the credit/payments landscape and replaces outdated technologies. Driven by the most innovative team in the industry, we see the opportunity to do things differently. We're creating the next generation of payments.

Larry Diamond, Co-Founder and CEO, zipMoney

11:40 - Blockchain Global

Each day, billions of dollars' worth of Bitcoins changes hands across a network of online exchanges that can service anyone connected to the internet, with the potential of connecting the billions of people who are unbanked and underbanked.

The pace of adoption for Blockchain Technology is seen as driven by not only a regulatory level, but on a grassroots level as the extensive infrastructure and liquidity in countries such as China, USA, Japan and Australia has placed them at the forefront of the new digital value frontier.

Sam Lee will speak on his experiences in building Blockchain Global to becoming a global player in this industry through:

  • Activating the community through establishing the world's first Blockchain Knowledge Centre; and
  • Running Australia's largest and most liquid Bitcoin Exchange

Sam Lee, CEO, Blockchain Global

11:50 - Coredination

Coredination is a flexible mobile workflow management solution that spans the entire business. Manage all aspects of the workforce from order to invoicing. Always know the status of every job and have access to all information for analysis, supply chain optimisation and improvement.

Coredination's main differentiator is that it is more than an individual workflow solution, rather a platform that can manage numerous workflow situations. The main focus is to create efficiency by removing paperwork, stream-lining activities and communications and working more effectively.

Per Edwards, Managing Director, Coredination

12:00 - Pin Payments

Pin Payments is an intentionally simple yet versatile payments solution, for micro and small businesses with a need to take card payments online. A pay as you use service that supports running an online store, invoice payments, manual sales, taking in-person payments or building your own custom solution.

The market lacks much choice to the micro/small businesses that offers both a product and service suitable to their needs. The nature of online payments includes complexity behind the scenes, but this doesn't mean the applications a business use to consume online payments needs to be.

Chris Dahl, Director of Sales & Growth, Pin Payments

12:20 - BigFuture

BigFuture is Fintech developer focusing on improving communication between financial institutions and clients. BigFuture has developed for superannuation funds and financial planning networks mobile apps and web browsers. The applications allow clients or members to manage their total wealth, improve their financial literacy and plan for retirement.

Donald Hellyer, CEO, BigFuture

12:30 - Airdocs

We help you create, deliver and track personalised customer communications. Relationships are the bedrock of business and customer service. At the heart of every strong relationship is communication. Yet, as communication technology has evolved, companies have traded relevance for convenience at every turn. It's never been easier to send a message and it's never been harder to be heard. AIRDOCS is here to bring the personal sense of face-to-face conversation to digital communication. AIRDOCS is an Australian company founded by customer communications experts. We simplify and expedite the design, creation and delivery of customer communications projects. AIRDOCS ensures every message you provide to your customers is functionally designed, personalised, actionable and delivered via the customer's preferred channel.

Mike Jones, Co-Founder and Sales Director, Airdocs


12:40 | Lunch


ROUNDTABLE 1 - BLOCKCHAIN: Overcoming obstacles in developing secure blockchain ledgers

ROUNDTABLE 2 - PAYMENTS How will the payments landscape evolve over the next two years?

ROUNDTABLE 3 - PAYMENTS: What needs to be done to ensure smooth transition to real time payments?

ROUNDTABLE 4 - MOBILE WALLET: What is preventing mass mobile wallet adoption in Australia?

ROUNDTABLE 5 - BIOMETRICS: Is Australia ready for the use of biometrics in payments?

ROUNDTABLE 6 - DIGITAL: Does digital transformation require an overhaul of your current systems?

ROUNDTABLE 7 - SOCIAL MARKETING: Marketing to millennials - which social media platforms are they using now?

Andre Eikmeier, Co-Founder and Chief Executive Officer, Vinomofo

ROUNDTABLE 8 - PROXIMITY MARKETING: Practical applications to get your customers in your store

Lee Hardham, Founder/Chief Executive Officer, Brauz

ROUNDTABLE 9 - HOME DELIVERY: How will products be delivered in 2010?

Alistair Venn, Managing Director, Menulog

ROUNDTABLE 10 - DIGITAL: Does digital transformation require an overhaul of your current systems?

Alistair Venn, Managing Director, Menulog

ROUNDTABLE 11 - INTERNATIONAL EXPANSION: Key considerations when expanding internationally Learn from household name Levi Strauss, the struggles and success of expanding to new markets and the lessons they have learned.

Malcolm Goonetileke, SVP Global Plan and Inventory Management, Levi Strauss & Co

ROUNDTABLE 12 - DIGITAL STORE: Growing and evolving your online presence

Gus Balbontin, former CTO, Lonely Planet

ROUNDTABLE 13 - CLICK & COLLECT: Exploring key aspects of effective'Click and Collect' programs Dean Salakas, Chief Party Dude at The Party was the first to adopt click * collect back in 1998! Since then, he has explored and experimented different programs. Here you will learn and get an opportunity to collaborate on click & collect options.

Dean Salakas, Chief Party Dude, The Party People


3:30 | Afternoon Break



4:10 | The Changing Nature of the Payments Space in Australia
  • How are new technologies transforming the user experience?
  • How is regulatory change enabling new opportunities for disruptors and incumbents alike?
  • What does the nextgen banking landscape look like in Australia?
  • Is disruption in the marketplace an impetus for further competition and innovation to take place?

Jost Stollman, Executive Director, Tyro

4:30 | Delivering the Digital Payment Revolution

Anders Sköld, Chief Information Officer, Bambora
Dominic White, Managing DIrector Asia Pacific, Bambora

5:00 | The Internet of Value: Why Blockchain is a True Paradigm Shift
  • Assessing why the rise of blockchain can be as revolutionary as mainframes in the 70s and the web in the 90s
  • R3, Ripple and the rise of financial institution interest in distributed ledger
  • A lasting solution to bank operating costs: replacing aging architecture with blockchain solutions
  • Analysing the impact of blockchain on domestic and international payments

Michael Eidel, Executive GM of Cash-Flow & Transactional Services, Commonwealth Bank of Australia

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