Track 1 - Payments


Agenda: Day One, Wednesday 10th May 2017



8:50 | Chairperson's Remarks

Jonathan Reeve, Speaker, Author, Consultant

9:00 | Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • From discovery to the check out and beyond - loyalty comes from ease of service
  • Transforming the checkout process with innovative payment methods
  • Collecting and leveraging data, without crossing the creepy line
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24 months?

Martin Newman, Executive Chairman, Practicology

9:20 | PANEL: Amazon in Australia - Are We Primed for Disruption?

  • How will Amazon's entry affect Australia's retail and eCommerce landscape?
  • How can regulators protect Australian businesses?
  • How can Australian merchants leverage technology to maintain market share?
  • Will loyalty or familiarity to Australian brands influence Amazon's potential success?

Panel Chair:
David Berger, Co-Founder, Jimmy Brings

Michael Carper, CIO, Sears Hometown and Outlet Stores (USA)
Ivan Lim, Founder, Brosa (Forbes Asia 30 Under 30)
Gus Balbontin, Former CTO, Lonely Planet
Andre Eikmeier, Co-Founder & CEO, Vinomofo
Malcolm Goonetileke, SVP Global Plan & Inventory Management, Levi Strauss & Co (USA)

10:00 | It is All About the Consumer - How to Exceed Customer Expectations

  • Examining findings from the Performance Against Customer Expectations (PACE) study
  • Have customer expectations been met by service offerings
  • How to become champions of the customer

Steve Burke, CCO, FIS Austra


11:00 | Navigating the Evolving Payments Landscape and Regulation
  • Examining how the payments landscape is changing
  • Revealing industry priorities for 2017 and beyond
  • Preparing for the next generation of payments in Australia

Dr Leila Fourie, CEO, Australian Payments Clearing Association


11:20 | Making the Real-time Payments Platform for Australia a Reality
  • Progress update on NPP developments
  • Moving towards NPP launch in 2017?
  • How to prepare products and overlay services for the NPP

Adrian Lovney, CEO, New Payments Platform


11:40 | Open-loop Payments Will Change the Way We Live

Paul Monk, Global Head of Engineering, Cubic Transportation Systems


12:00 | Make Payments Great Again
  • China, China, China
  • Disrupting the global monopoly of SWIFT
  • Machine learning for smarter payments

Joe McGuire, Global Head of Sales and Partnerships, Airwallex

12:20 | Lifting the Lid on Collaboration
  • The power of collaboration in driving payment innovation
  • Evolved industry standards underpinning innovation in the ecosystem
  • Balancing corporate needs and structures with necessary industry development

Rob Walls, Head of Product, Australia, New Zealand & South Pacific, Visa
Jost Stollmann, Executive Director, Tyro
Rachael Brigham, Head of Cards and Payments, Cuscal
Julian McInerney, Head of Alliances and Partnerships, NAB Labs



12:40 | Lunch


The essential DNA of every multichannel campaign. Discover how to build a long-term data strategy.

Rohan Lock, Regional Director - APAC, dotmailer

Network to fight against network: Digital Identity network to tell good customers from fraudsters.

Ted Egan, VP Sales, Threatmetrix

Cyber Secutiry and PCI Compliance

Peter Mccormick, Executive Director, Secureco

The 5 Key Drivers of Retail Success

Aaron Blackman, CEO, Retail Express

What does true Omni-Channel marketing look like?

Michal Novovesky, Head of Value Delivery, Exponea

Shaping a Customer-Focused Payment Experience

Anne McDonnell, Head of Online & Product Management (Asia-Pacific) &

Jason Fischer, Head of Development (Asia-Pacific)

Session Presented by Wirecard

How to streamline your business operations - the key to a digitally fit future

Domenic Lis - Sales Director, Neto &

Andrew McMahon, Channel Development Manager, Telstra Digital Commerce Solutions

Real time payments - Are they a threat to card-based payments?

  • Cards are a 1950's proxy for an underlying account
  • Real time payment systems do not rely on this proxy
  • The roundtable will discuss what will drive the migration of payments from cards to the new real time model

Guy McIntosh, Payments Consultant, FIS Australia

Session Presented by Justin Cohen

Justin Cohen, Marketing Manager, Retail Directions

Using Customer Segmentation to Sustainably Grow your Business

Ash Howard, Director, Popultcha

Marketing to millennials - which social media platforms are they using now?

Iyia Liu, Founder, Waist Trainer & Luxe Fitness

Manufacturing on Demand: zero waste and at the speed of light

Gary Elphick, Founder, Disrupt Sports (Top 50 People in e-Commerce)

How to Create an Omnichannel Ready Business

Michael Carper, CIO, Sears Hometown & Outlet Stores (USA)

Next Gen Marketing: Messaging at the Heart of Content.

In this roundtable you will take away an in-depth understanding of the principles of ethical campaigning and how this can positively affect sales and staff engagement. You'll also gain deeper insights on how to build authentic relationships and take this to the heart of your marketing strategy.

Natasha Ritz, Brand Communications Manager & Peta Granger, Director, LUSH Cosmetics

How to recognise and leverage consumer behaviour OR addressing the challenges of transitioning a traditional retail business to a digital driven business

Alex Gibbs, CMO, The Wine

Growing your Brand - Key Considerations when Answering to a Global Market

Presented by Carton Cloud

Multi-Channel Retail - Combining flexible engagement models and reliable profitability

While having a lot of stores can be a good thing, if they're not profitable the whole exercise is made redundant. In this session Craig Downing (25+years of retail IT experience with MYER, IBM and McDonalds) will provide real actionable insights on how making incremental changes at the store level can dramatically improve the profitability of your business.

Craig Downing, Managing Director, Futura Retail Solutions

Biometrics in Payments

Alex Gatiragas, Director Product & Technology, Giesecke & Devrient Australasia P/L


3:30 | Afternoon Break



4:10 | The Changing Nature of the Payments Space in Australia
  • How are new technologies transforming the user experience?
  • How is regulatory change enabling new opportunities for disruptors and incumbents alike?
  • What does the nextgen banking landscape look like in Australia?
  • Is disruption in the marketplace an impetus for further competition and innovation to take place?

Jost Stollmann, Executive Director, Tyro

4:30 | Delivering the Digital Payment Revolution

Anders Sköld, Chief Information Officer, Bambora
Dominic White, Managing Director Asia Pacific, Bambora

5:00 | Blockchain - Beyond the Hype?!
  • Assessing why the rise of blockchain can be as revolutionary as mainframes in the 70s and the web in the 90s
  • R3, Ripple and the rise of financial institution interest in distributed ledger
  • A lasting solution to bank operating costs: replacing aging architecture with blockchain solutions
  • Analysing the impact of blockchain on domestic and international payments

Michael Eidel, Executive GM of Cash-Flow & Transactional Services, Commonwealth Bank of Australia

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