DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons Opening Remarks

 

PLENARY

9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 
 

9:40 | The evolution of commerce, payments & financial services toward 2020

Speaker TBA, First Data Corporation


10:10 | Challenges and opportunities in building the next generation of banks and neo banks

David Koch  interviews Anthony Thomson, Founder & Chairman, Atom Bank


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

FULFILMENT & LOGISTICS

 

11:10 | eCommerce as an engine for entering Asia

Ganesh Kashyap, Senior Director, Mondelez International

 


11:30 |  Optimising real-time customer engagements


Kevin Hayes VP Sales ANZ, Sitecore

 

11:50 |  Brand case study - post transaction, pre-delivery at Winning Group

Trent Allan, Head of eCommerce, Winning Group

 


12:10 | 
The one data set every retailer needs to focus on

Mark Baartse, CMO, Showpo

 

Welcome to e-Commerce Track 6

 

CUSTOMER EXPERIENCE

 

11:10 | The technologies we prioritize for putting the customer first at IKEA

Michael Donath, Country Multichannel Manager, IKEA

 


11:30 |  ‘This is Not a Mall’ - the blended future of retail


Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group

 

11:50 |  LEGO case study: creating content that connects

Maria Grives, CDO, UM
Angie Tutt, Senior Director, Head of Marketing,

 


12:10 | 
Balancing bricks & clicks

Dean Salakas, Chief Party Dude, The Party People

 


12:20 | Lunch and Exhibition Viewing with Main Stage Presentationss
 
1:50 | Roundtable Sessions


3:30 | Afternoon Tea/Coffee and Exhibition Viewing

 

CLOSING KEYNOTE PLENARY

4:30 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, author & commentator on digital financial services

5:00 | Who cares about the customer!

Michele Fuhs, Head of Premium Retail Experience, BMW Group (Germany)

5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons Opening Remarks

 

OPENING KEYNOTE PLENARY

9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer, Kogan.com
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA)

 

KEYNOTE

10:10 | Nitin Gaur, Director, IBM Blockchain Labs


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

CONVERSATIONAL COMMERCE

 

11:20 | Machine Learning & AI: Practical Applications for Today

Shara Evans, Technology Futurist and CEO, Market Clarity



11:40 |  Using data to fuel compelling customer conversations


Kelly Godfrey, Managing Director ANZ, Ancestry.com

 

12:00 |  Increasing basket size with artificial conversations

Kelly Slessor, CEO, Shop You

 

Welcome to e-Commerce Track 6

 

PERSONALISATION & CUSTOMISATION

 

11:20 | The future of location based marketing, today

Asif Khan, Founder & CEO, LBMA



11:40 |  Creating compelling digital stories, experiences & encounters


Jim Mollica, VP Global Consumer Engagement, Under Armour (USA)


12:00 |  Leading change through strategy, innovation and simplification


Nathan Bush, Group Digital Manager, Super Retail Group


 

12:20 |  10min Quickfire


12:30 | Lunch and Exhibition Viewing with Main Stage Presentations
 

COMMERCIALISING CONTENT

 

1:30 |  Next generation customer lifecycle marketing automation

Rohan Lock, Regional Director APAC, DotMailer

 

1:50 |  How influencer marketing helps brands empower customers to become salespeople

Anthony Svirskis, CEO, TRIBE

 

2:10 |  Brand case study - Creating cost-effective, high quality video content

Chad Lakin, Director of Strategy, Shootsta

 

 

DATA & ANALYTICS

 

1:30 | Exploring new opportunities with data and insights

Alice Almeida, Head of Insights, NewsCorp

 

1:50 | Delivering a premium omni-channel experience by understanding customers’ buying behaviors

Ian Dewar, Director of Customer Lifecycle and Analytics, The North Face (USA)


2:10 |  Social Listening – the true Voice of Customer

Ben Shute, Senior Manager, Social Media - Australia & New Zealand, QBE Insurance

 

2:30 | Afternoon Tea/Coffee and Exhibition Viewing
 

CLOSING PLENARY

3:10 | Insights from the world’s largest retailer

Maggie Zhou, Managing Director Australia and New Zealand, Alibaba Group


3:40 | Close of Conference