DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons opening remarks

Penny Wong, Co-Founder, Radmis
 

PLENARY

9:10 | Data DNA: the 5 rules you need to know when it comes to your data

Andreas Weigend, Former Chief Scientist, Amazon 
 

9:40 | Why choice, security, efficiency and reliability are critical to trust and the future of Australian payments. What’s next for eftpos in 2018?

Paul Jennings, Acting CEO, eftpos


10:10 | Challenges and opportunities in building the next generation of banks and neo banks

David Koch  interviews Anthony Thomson, Founder & Chairman, Atom Bank (UK)


10:30 | Tea & coffee break and exhibition viewing

 

Welcome to e-Commerce Track 5

 

FULFILMENT & LOGISTICS

 

11:10 | eCommerce as an engine for entering Asia

Ganesh Kashyap, Senior Director, Mondelez International

 


11:30 |  Grow your business with Fulfilment by Amazon  


Amit Mahto, Head of FBA Australia, Amazon

 

11:50 |  The new priorities of the customer-centric company

Trent Allan, Head of eCommerce, Winning Group

 


12:10 | 
The one data set every retailer needs to focus on

Mark Baartse, CMO, Showpo

 

Welcome to e-Commerce Track 6

Chairperson: Dean Salakas, Chief Party Dude, T he Party People
 

CUSTOMER EXPERIENCE

 

11:10 | The evolution of designing and innovating e-commerce

Danny Adams,
Founder, GoFar
Oliver Weidlich, Director - Design & Innovation, Mobile Experience


11:30 |  Driving your results by moving from personalisation to individualisation 


John Menagh, 
Commerce Solution Specialist, Greater Asia,  Sitecore

 

11:50 |  China's AI-Enabled Retail Future

Si Chen, Senior Strategy Manager, Tencent AI Lab (China)

 


12:10 | 
Balancing bricks & clicks

Dean Salakas, Chief Party Dude, The Party People

 


12:20 | Lunch and exhibition viewing with Main Stage Presentationss
 
1:50 | Roundtable Sessions


3:30 | Afternoon tea/coffee and exhibition viewing

 

CLOSING KEYNOTE PLENARY

4:30 | Before Babylon, Beyond Bitcoin: from money we understand to money that understands us

David G. Birch, author & commentator on digital financial services

5:00 | Who cares about the customer!

Michele Fuhs, Head of Premium Retail Experience, BMW Group (Germany)

5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons opening remarks

Penny Wong, Co-Founder, Radmis
 

OPENING KEYNOTE PLENARY

9:10 | How to bring customer-centric transformation in a disrupted, customer-led world
Martin Newman, Chairman, Practicology (UK)

 

PANEL

9:40 | The mind blowing technologies that will change the world

Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Andreas Weigend, Former Chief Scientist, Amazon (USA)  

 

PLENARY SESSION

10:10 | The rise of blockchain
Nitin Gaur , Director, IBM Blockchain Labs (USA)


10:30 | Tea & coffee break and exhibition viewing

 

Welcome to e-Commerce Track 5

 

CONVERSATIONAL COMMERCE

 

11:20 | Machine Learning & AI: Practical Applications for Today

Shara Evans, Technology Futurist and CEO, Market Clarity



11:40 |  Using data to fuel compelling customer conversations


Interview with: Kelly Godfrey, Managing Director ANZ, Ancestry.com

 

12:00 |  Increasing basket size with artificial conversations

Kelly Slessor, CEO, Shop You

 

Welcome to e-Commerce Track 6

 

PERSONALISATION & CUSTOMISATION

 

11:20 | The future of location based marketing, today

Asif Khan, Founder & CEO, LBMA



11:40 | Fireside chat: creating content that connects


Maria Grivas, Chief Digital Officer, UM
Angie Tutt,
Senior Director, Head of Marketing


12:00 |  Social listening – the true Voice of Customer
Ben Shute, Senior Manager, Social Media - Australia & New Zealand, QBE Insurance


12:30 | Lunch and Exhibition Viewing with Main Stage Presentations
 

COMMERCIALISING CONTENT

 

1:30 |  Next generation customer lifecycle marketing automation

Rohan Lock, Regional Director APAC, DotMailer

 

1:50 |  How influencer marketing helps brands empower customers to become salespeople

Sammy Lewis, AU Sales Director , TRIBE

 

2:10 |  A case study of How CartonCloud collaborated with DHL to bring greater value
Vincent Fletcher, CEO, Carton Cloud

 

DATA & ANALYTICS

 

1:30 | Why getting back to basics is your best strategy

Alice Almeida, Head of Digital Strategy and Innovation, NewsCorp

 

1:50 | Delivering a premium omni-channel experience by understanding customers’ buying behaviors

Ian Dewar, Director of Customer Lifecycle and Analytics, The North Face (USA)


2:10 |  Topic to be announced

Guy Munro, Business Director, Versa


2:30 | Afternoon tea/coffee and exhibition viewing
 

CLOSING PLENARY

3:10 | Marketplaces as the new omni-channel: strategy & execution of the myer market

Jason Wyatt, MD, Marketplacer


3:30 | Insights from the world’s largest retailer

Maggie Zhou, MD (ANZ), Alibaba Group


4:00 | Close of Conference