DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons Opening Remarks

 

PLENARY

9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 
 

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

  • Uncovering who is creating the next wave of technological innovation
  • How can you prepare for these technologies?
  • When these exciting innovations become commonplace?
Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer, Kogan.com
Simon Torring, Head of Innovation and Omni-Channel, Sephora (Singapore)
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA) 
 

 

PLENARY SESSION

10:10 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, Ph.D. author, advisor and commentator on digital financial services 
 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

FULFILMENT & LOGISTICS

 

11:10 | eCommerce as an engine for entering Asia

Ganesh Kashyap, Senior Director, Mondelez International

 


11:30 |  Owning the multi-channel experience


Speaker TBC, Sitecore

 

 

11:50 |  Brand case study - post transaction, pre-delivery at Winning Group

Trent Allan, Head of eCommerce, Winning Group

 

Welcome to e-Commerce Track 6

 

CUSTOMER EXPERIENCE

 

11:10 | Leading change through strategy, innovation and simplification

Nathan Bush, Group Digital Manager, Super Retail Group

 


11:30 |  ‘This is Not a Mall’ - the blended future of retail


Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group

 

11:50 |  LEGO case study: creating content that connects

Maria Grives, CDO, UM
Angie Tutt, Senior Director, Head of Marketing,

 

 

12:10 |  10min Quickfire


12:20 | Lunch and Exhibition Viewing with Main Stage Presentationss
 
1:20 | Roundtable Sessions


3:20 | Afternoon Break – Tea/coffee and Exhibition Viewing

 

PLENARY KEYNOTE

4:00 | Session Coming Soon...

 

CLOSING KEYNOTE PLENARY

4:30 |  Who cares about the customer!

Michele Fuhs, Head of Future Retail, BMW Group (Germany)


5:00 | End of Day One Conference

5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons Opening Remarks

 

OPENING KEYNOTE PLENARY

9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)
 

 

PLENARY FIRESIDE CHAT

9:40 | How Artificial Intelligence will streamline & empower seamless customer experiences

Andreas Weigend, Former Chief Scientist, Amazon (USA) Michele Fuhs, Head of Future Retail, BMW Group (Germany)  

 

PLENARY SESSION

10:10 | Speaker TBC

 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

CONVERSATIONAL COMMERCE

 

11:20 | Machine Learning & AI: Practical Applications for Today

Shara Evans, Technology Futurist and CEO, Market Clarity

 


11:40 |  Open banking brand case study - voice-activated banking


Speaker TBC ING


 

12:00 |  Increasing basket size with artificial conversations

Kelly Slessor, CEO, Shop You

 

Welcome to e-Commerce Track 6

 

PERSONALISATION & CUSTOMISATION

 

11:20 | The future of location based marketing, today

Asif Khan, Founder & CEO, LBMA

 


11:40 |  Creating compelling digital stories, experiences & encounters


Jim Mollica, VP Global Consumer Engagement, Under Armour (USA)

 

12:20 |  10min Quickfire


12:30 | Lunch and Exhibition Viewing with Main Stage Presentations
 

COMMERCIALISING CONTENT

 

1:30 |  Next generation customer lifecycle marketing automation

Rohan Lock, Regional Director APAC, DotMailer

 

1:50 |  How influencer marketing helps brands empower customers to become salespeople

Anthony Svirskis, CEO, TRIBE

 

2:10 |  Brand case study - Creating cost-effective, high quality video content

Chad Lakin, Director of Strategy, Shootsta

 

 

DATA & ANALYTICS

 

1:30 | Content is King, but Context is Key

Sarah Razek, E-Commerce & CRM Manager, L’Oreal

 

1:50 | Delivering a premium omni-channel experience by understanding customers’ buying behaviors

Ian Dewar, Director of Customer Lifecycle and Analytics, The North Face (USA)


2:10 |  Social Listening – the true Voice of Customer

Ben Shute, Senior Manager, Social Media - Australia & New Zealand, QBE Insurance

 

CLOSING PLENARY

2:50 | Session Coming Soon...

 


3:10 | Close of Conference