DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons Opening Remarks

 

PLENARY

9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 
 

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

  • Uncovering who is creating the next wave of technological innovation
  • How can you prepare for these technologies?
  • When these exciting innovations become commonplace?
Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer, Kogan.com
Simon Torring, Head of Innovation and Omni-Channel, Sephora (Singapore)
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA) 
 

 

PLENARY SESSION

10:10 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, Ph.D. author, advisor and commentator on digital financial services 
 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

BRAND

 

11:10 | Leading change through strategy, innovation and simplification

Nathan Bush, Group Digital Manager, Super Retail Group

 

CASE STUDY


11:30 |  Redefining how fashion labels do business: The StalkBuyLove story


Shikha & Tushar Ahluwalia, Co-Founders, StalkBuyLove

 

DATA & ANALYTICS

 

11:50 |  The path & key to personalisation: less data, used smarter

Speaker TBC, Telstra

 

Welcome to e-Commerce Track 6

 

DIGITAL MARKETING

 

11:10 | The Next Gen in Customer Lifecycle Marketing Automation

Speaker TBC, DotMailer

 

CASE STUDY


11:30 |  Embracing the ‘Chai Crusade’ & creating Chaigasmic moments


Uppma Virdi, Founder, Chai Walli

 

LOYALTY

 

11:50 |  Delivering a premium omni-channel experience by understanding customers’ buying behaviors

Ian Dewar, Director of Customer Lifecycle and Analytics, The North Face (USA)

 

12:10 |  10min Quickfire


12:20 | Tea/coffee and Exhibition Viewing with Main Stage Presentations


3:20 | Afternoon Break – Tea/coffee and Exhibition Viewing

 

PLENARY KEYNOTE

4:00 | Session Coming Soon...

 

CLOSING KEYNOTE PLENARY

4:30 |  Who cares about the customer!

Michele Fuhs, Head of Future Retail, BMW Group (Germany)


5:00 | End of Day One Conference

5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons Opening Remarks

 

OPENING KEYNOTE PLENARY

9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)
 

 

PLENARY FIRESIDE CHAT

9:40 | How Artificial Intelligence will streamline & empower seamless customer experiences

Andreas Weigend, Former Chief Scientist, Amazon (USA) Michele Fuhs, Head of Future Retail, BMW Group (Germany)  

 

PLENARY SESSION

10:10 | Speaker TBC

 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to e-Commerce Track 5

 

‘PHYGITAL’ MERGING PHYSICAL & DIGITAL

 

11:20 | ‘This is Not a Mall’ - the blended future of retail

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group

 

NEXT-GEN & SOCIAL MARKETING


11:40 |  How influencer marketing helps brands empower their customers to become their salespeople


Anthony Svirskis , CEO, TRIBE

 

CRM

 

12:00 |  Customer relationship marketing strategy, the L’Oreal way

Sarah Razek, E-Commerce & CRM Manager, L’Oreal

 

Welcome to e-Commerce Track 6

 

INTERNATIONAL

 

11:20 | Future Travel – Leveraging UX to drive business growth

David Watson, Director, Future Travel (Vietnam)

 

GLOBAL EXPANSION


11:40 |  e-Commerce as an engine for entering Asia


Ganesh Kashyap, Senior Director, Mondelez International

 

CASE STUDY

 

12:00 |  Social Listening – The True Voice of Customer

Ben Shute, Senior Manager, Social Media - Australia & New Zealand, QBE Insurance

 

12:20 |  10min Quickfire


12:30 | Tea/coffee and Exhibition Viewing with Main Stage Presentations
 

LOYALTY

 

2:10 | New approaches to loyalty – connecting with Generation Z

Peter Wilson, The Shopper Collective

 

MARKETPLACE


2:30 |  The silent revolution sweeping the $1.5 trillion dollar Australian mortgage market


Atul Narang, Founder/CIO, HashChing (FinTech CTO/CIO of the Year)

 

 

PERSONALISATION

 

2:10 | Surfacing CRM data to power real-time, dynamically optimised creative

Speaker TBC

 

CLICK & COLLECT


2:30 |  Click & Collect: the future of physical retail stores
Speaker

TBC, Australia Post

 

CLOSING PLENARY

2:50 | Session Coming Soon...

 


3:10 | End of Day One Conference