DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons Opening Remarks

 

PLENARY

9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 
 

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

  • Uncovering who is creating the next wave of technological innovation
  • How can you prepare for these technologies?
  • When these exciting innovations become commonplace?
Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer, Kogan.com
Simon Torring, Head of Innovation and Omni-Channel, Sephora (Singapore)
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA) 
 

 

PLENARY SESSION

10:10 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, Ph.D. author, advisor and commentator on digital financial services 
 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to Retail Track 3

 

DELIVERY

 

11:10 | Brand case study - the evolution of Click & Collect at Target

Andrew Strack , User Experience Manager,  Target


 

11:30 |  360 retail - from bricks and clicks to raincheck  

Dominique Lamb, CEO, Nationa Retaiers Association


 

11:50 |  Being where the customer is - IoT connected vending machines

Speaker TBC, Coca Cola

 

Welcome to Retail Track 4

 

IN-STORE EXPERIENCE

 

11:10 | Brand case study - CUA's community engagement retail banking experience

Phil Pender, Program Manager, CUA
Jason Pollard , Director of Retail Strategy, Public Design Group

 


11:30 |  The rapidly approaching future of Virtual Reality in retail  


Speaker TBC


 

11:50 |  Brand building with personal cross-channel storytelling

Uppma Virdi, Head Spice Dealer, Chai Walli

 

12:10 |  10min Quickfire


12:20 | Lunch and Exhibition Viewing with Main Stage Presentations
 
1:20 | Roundtable Sessions


3:20 | Afternoon Break – Tea/coffee and Exhibition Viewing

 

PLENARY KEYNOTE

4:00 |  Session Coming Soon...

 

CLOSING KEYNOTE PLENARY

4:30 |  Who cares about the customer!

Michele Fuhs, Head of Future Retail, BMW Group (Germany)


5:00 | End of Day One Conference


5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons Opening Remarks

 

OPENING KEYNOTE PLENARY

9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)
 

 

PLENARY FIRESIDE CHAT

9:40 | How Artificial Intelligence will streamline & empower seamless customer experiences

Andreas Weigend, Former Chief Scientist, Amazon (USA) Michele Fuhs, Head of Future Retail, BMW Group (Germany)  

 

PLENARY SESSION

10:10 | Speaker TBC

 


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to Retail Track 3

 

OMNI-CHANNEL

 

11:20 | Omni-channel challenges panel

Speakers TBC



11:40 |  The challenges of balancing bricks and clicks 


Dean Salakas,  Chief Party Dude, The Party People



12:00 |  Topic TBC

Speaker TBC

 

Welcome to Retail Track 4

 

HUMAN CAPITAL

 

11:20 | Optimizing human capital using Lean Six Sigma methodologies

Alex Garcia, VP Operational Excellence, Target (USA)

 


11:40 |  How culture shapes a market and the customer experience


Paul Swain, Head of HR, Dymocks

 

12:00 |  Topic TBC

Speaker TBC

 

12:20 |  10min Quickfire


12:30 | Lunch and Exhibition Viewing with Main Stage Presentations
 

STORE OF THE FUTURE - PHYGITAL

 

1:30 | The "New Sephora Experience", more than a connected store concept

Simon Torring , Head of Innovation and Omni-Channel, Sephora (Singapore)

 


1:50 |  Addressing "Visual Hunger" with visually gratifying media 

Vanjo Wandscher, CEO and Owner, Futura4Retail



2:10 |  Analyzing customer insights with in-store analytics & heatmaps

Speaker TBC, Cisco Meraki

 

 

EMERGING RETAIL TECHNOLOGIES

 

1:30 | Contactless commerce: the future of commerce

Ron Black, CEO, Rambus ID

 


1:50 |  Harnessing Consumer Analytics at Point of Sale

Sophie Jillings, Head of Merchant Services, TruRating



2:10 |  Conversion Rate Optimisation using advanced analytics

Wayne Baskin, CTO & Deputy CEO, Booktopia

 

CLOSING PLENARY

2:50 | Session Coming Soon...

 


3:10 | Close of Conference