DAY ONE – Tuesday 13 March 2018

9.00 | Chairpersons Opening Remarks



9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 

9:40 | The evolution of commerce, payments & financial services toward 2020

Speaker TBA, First Data Corporation

10:10 | Challenges and opportunities in building the next generation of banks and neo banks

David Koch  interviews Anthony Thomson, Founder & Chairman, Atom Bank

10:30 | Tea & Coffee Break and Exhibition Viewing


Welcome to Retail Track 3




11:10 | Brand case study - the evolution of Click & Collect at Target

Andrew Strack , User Experience Manager,  Target


11:30 |  360 retail - from bricks and clicks to raincheck  

Dominique Lamb, CEO, Nationa Retaiers Association


11:50 |  Supporting the supply chain with VR and volumetric video

Scott O’Brien, Co-Founder & CEO,  Humense


12:10 |  Understanding consumer behavior in an age of relativity

Zena Niven , Senior Marketing Manager, Oracle


Welcome to Retail Track 4




11:10 | Brand case study - CUA's community engagement retail banking experience

Phil Pender, Program Manager, CUA
Jason Pollard , Director of Retail Strategy, Public Design Group

11:30 |  Supporting the in-store experience with Virtual Customer Assistants  

Dr Catriona Wallace, CEO & Founder, Flamingo AI


11:50 |  Brand building with personal cross-channel storytelling

Uppma Virdi, Head Spice Dealer, Chai Walli


12:10 |  The evolution of EFTPOS

Bronwyn Yam, Director of Product, Tyro Payments


12:20 | Lunch and Exhibition Viewing with Main Stage Presentations
1:50 | Roundtable Sessions

3:30 | Afternoon Break – Tea/coffee and Exhibition Viewing



4:30 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, author & commentator on digital financial services

5:00 | Who cares about the customer!

Michele Fuhs, Head of Premium Retail Experience, BMW Group (Germany)

5:00 | Networking Drinks

DAY TWO – Wednesday 14 March 2018

9.00 | Chairpersons Opening Remarks



9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)



9:40 | The mind blowing technologies that Will Change the World

Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer,
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA)  



10:10 | Nitin Gaur, Director, IBM Blockchain Labs

10:30 | Tea & Coffee Break and Exhibition Viewing


Welcome to Retail Track 3




11:20 | Creating products and branded retail touchpoints that customers love

Sally Byrne, Marketing Director, Coca Cola Amatil – Alcohol & Coffee

11:40 |  Taking a wider view of customer service – balancing chatbots and telestaff

Fiona Nicol, Head of Marketing, ING Australia

12:00 |  Creating unique, immersive shopper experiences with Augmented Reality

Jason Bentley, CEO, AURORA VR


Welcome to Retail Track 4




11:20 | Optimizing human capital using Lean Six Sigma methodologies

Alex Garcia, VP Operational Excellence, Target (USA)


11:40 |  How culture shapes a market and the customer experience

Paul Swain, Head of HR, Dymocks


12:00 |  Powering one-to-one human interactions with Artificial Intelligence

Heath Barlow, Market Lead, Australasia, EMarsys


12:20 |  10min Quickfire

12:30 | Lunch and Exhibition Viewing with Main Stage Presentations



1:30 | Bringing the store of the future to life - Myer Wonderland case study

Mel Spears, Head of Retail Design, IdeaWorks Sydney  


1:50 |  Store of the future fireside interview with Culture Kings

Peter Wilson, Founder, The Shopper Collective

2:10 |  Analyzing customer insights with in-store analytics & heatmaps

Raviv Levi , Sr. Product Manager, Cisco Meraki





1:30 | Contactless commerce: the future of commerce

Senior Executive from Rambus ID


1:50 |  Harnessing Consumer Analytics at Point of Sale

Sophie Jillings, Head of Merchant Services, TruRating

2:10 |  Conversion Rate Optimisation using advanced analytics

Wayne Baskin, CTO & Deputy CEO, Booktopia


2:30 | Afternoon Tea/Coffee and Exhibition Viewing


3:10 | Insights from the world’s largest retailer

Maggie Zhou, Managing Director Australia and New Zealand, Alibaba Group

3:40 | Close of Conference