DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons opening remarks

Penny Wong,  Co-Founder, Radmis

 

PLENARY

9:10 | Data DNA: the 5 rules you need to know when it comes to your data

Andreas Weigend, Former Chief Scientist, Amazon 
 

9:40 | Why choice, security, efficiency and reliability are critical to trust and the future of Australian payments. What’s next for eftpos in 2018?

Paul Jennings, Acting CEO, eftpos


10:10 | Challenges and opportunities in building the next generation of banks and neo banks

David Koch  interviews Anthony Thomson, Founder & Chairman, Atom Bank (UK)


10:30 | Tea & coffee break and exhibition viewing

 

Welcome to Retail Track 3

Chairperson: Peter Wilson, Founder, The Shopper Collective
 

DELIVERY

 

11:10 |  360 retail - from bricks and clicks to raincheck  

Dominique Lamb, CEO, National Retail Association


 

11:50 |  Supporting the supply chain with VR and volumetric video

Scott O’Brien, Co-Founder & CEO,  Humense

 

12:10 |   Leverage technology and scale with Oracle Cloud

Graeme Gleave , Vice President, Strategy & Business Development APAC, Oracle Corporation

 

Welcome to Retail Track 4

Chairperson: Denise Shrivel, Founder, MediaScope
 

IN-STORE EXPERIENCE

 

11:10 | Brand case study - CUA's community engagement retail banking experience

Phil Pender, Program Manager, CUA
Jason Pollard , Director of Retail Strategy, Public Design Group



11:30 |  AI – The 4TH Industrial Revolution: Are you ready for the machines?  


Dr Catriona Wallace, CEO & Founder, Flamingo AI

 

11:50 |  Brand building with personal cross-channel storytelling

Uppma Virdi, Head Spice Dealer, Chai Walli

 

12:10 |  Running your business - reimagined

Karl Margrain, Head of Channel Partnerships, Tyro

 


12:20 | Lunch and exhibition viewing with Main Stage Presentations
 
1:50 | Roundtable Sessions


3:30 | Afternoon break – tea/coffee and exhibition viewing

 

CLOSING KEYNOTE PLENARY

4:30 | Before Babylon, Beyond Bitcoin: from money we understand to money that understands us

David G. Birch, author & commentator on digital financial services

5:00 | Who cares about the customer!

Michele Fuhs, Head of Premium Retail Experience, BMW Group (Germany)


5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons opening remarks

Penny Wong,  Co-Founder, Radmis

 

OPENING KEYNOTE PLENARY

9:10 | How to bring customer-centric transformation in a disrupted, customer-led world

Martin Newman, Chairman, Practicology

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Andreas Weigend, Former Chief Scientist, Amazon (USA)  

 

KEYNOTE

10:10 | The rise of blockchain

Nitin Gaur, Director, IBM Blockchain Labs (USA)


10:30 | Tea & coffee break and exhibition viewing

 

Welcome to Retail Track 3

 

OMNI-CHANNEL

 

11:20 | Creating products and branded retail touchpoints that customers love

Interview with: Sally Byrne, Marketing Director, Coca Cola Amatil – Alcohol & Coffee



11:40 |  Taking a wider view of customer service – balancing chatbots and telestaff
 

Matt Bowen, Manager, Customer Engagement, ING Australia



12:00 |  Creating unique, immersive shopper experiences with Augmented Reality

Jason Bentley, CEO, AURORA VR

Welcome to Retail Track 4

 

HUMAN CAPITAL

 

11:20 | Discretionary disruptors - navigating a new era of gender

Bec Brideson, Gender intelligence Pioneer, Bec Brideson Gender Intelligence Agency

 


11:40 |  How culture shapes a market and the customer experience


Paul Swain, Head of HR, Dymocks

 

12:00 |  Tapping into the hidden job market

Alli Baker, Co-Founder & CEO, JobGetter

12:20 | Lunch and exhibition viewing with Main Stage Presentations
 

STORE OF THE FUTURE - PHYGITAL

 

1:30 | Bringing the store of the future to life - Myer Wonderland case study

Mel Spears, Head of Retail Design, IdeaWorks  

 


1:50 |  How do you gear up retail for the Generation Z shopper?


Interviewer: Peter Wilson, Founder, The Shopper Collective
Interviewee: Natasha Ritz,
Brand Communications Manager, LUSH



2:10 |  Security that Scales: Keeping all Parts of your Business Protected with Cloud-Managed IT

Rachel Lo , Product Marketing Manager, Cisco Meraki

 

 

EMERGING RETAIL TECHNOLOGIES

 

1:30 | Contactless commerce: the future of commerce

Frank Maduri, VP Global Business development for payments and retail, Rambus

 


1:50 |  Understanding and meeting consumer expectations for bigger bottom line

Emma Falkner, Head of Partnerships, TruRating (UK)



2:10 |  Conversion Rate Optimisation using advanced analytics

Wayne Baskin, CTO & Deputy CEO, Booktopia

 

 
2:30 | Afternoon tea/coffee and exhibition viewing
 

CLOSING PLENARY

3:10 | Marketplaces as the new omni-channel: strategy & execution of the myer market 

Jason Wyatt, MD, Marketplacer


3:30 | Insights from the world’s largest retailer

Maggie Zhou, Managing Director Australia and New Zealand, Alibaba Group


4:00 | Close of conference