DAY ONE – Tuesday 13 March 2018


9.00 | Chairpersons Opening Remarks

 

PLENARY

9:10 | Data DNA: The 5 Rules You Need To Know When It Comes To You Data

Andreas Weigend, Former Chief Scientist, Amazon 
 

9:40 | The evolution of commerce, payments & financial services toward 2020

Speaker TBA, First Data Corporation


10:10 | Challenges and opportunities in building the next generation of banks and neo banks

David Koch  interviews Anthony Thomson, Founder & Chairman, Atom Bank


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to Retail Track 3

 

DELIVERY

 

11:10 | Brand case study - the evolution of Click & Collect at Target

Andrew Strack , User Experience Manager,  Target


 

11:30 |  360 retail - from bricks and clicks to raincheck  

Dominique Lamb, CEO, Nationa Retaiers Association


 

11:50 |  Supporting the supply chain with VR and volumetric video

Scott O’Brien, Co-Founder & CEO,  Humense

 

12:10 |  Understanding consumer behavior in an age of relativity

Zena Niven , Senior Marketing Manager, Oracle

 

Welcome to Retail Track 4

 

IN-STORE EXPERIENCE

 

11:10 | Brand case study - CUA's community engagement retail banking experience

Phil Pender, Program Manager, CUA
Jason Pollard , Director of Retail Strategy, Public Design Group



11:30 |  Supporting the in-store experience with Virtual Customer Assistants  


Dr Catriona Wallace, CEO & Founder, Flamingo AI

 

11:50 |  Brand building with personal cross-channel storytelling

Uppma Virdi, Head Spice Dealer, Chai Walli

 

12:10 |  The evolution of EFTPOS

Bronwyn Yam, Director of Product, Tyro Payments

 


12:20 | Lunch and Exhibition Viewing with Main Stage Presentations
 
1:50 | Roundtable Sessions


3:30 | Afternoon Break – Tea/coffee and Exhibition Viewing

 

CLOSING KEYNOTE PLENARY

4:30 | Before Babylon, Beyond Bitcoin: From money we understand to money that understands us

Dr. David G. Birch, author & commentator on digital financial services

5:00 | Who cares about the customer!

Michele Fuhs, Head of Premium Retail Experience, BMW Group (Germany)


5:00 | Networking Drinks



DAY TWO – Wednesday 14 March 2018


9.00 | Chairpersons Opening Remarks

 

OPENING KEYNOTE PLENARY

9:10 | Offering what Amazon cannot – the shopping experience of the future:

Dan Castle, Managing Director, Martha Stewart & Sequential Brand Group (USA)

 

PANEL

9:40 | The mind blowing technologies that Will Change the World

Michele Fuchs, Head of Future Retail, BMW Group (Germany)
Goran Stefkovski, Chief Technology Officer, Kogan.com
Jim Mollica, VP Global Consumer Engagement, Under Armour (USA)  

 

KEYNOTE

10:10 | Nitin Gaur, Director, IBM Blockchain Labs


10:30 | Tea & Coffee Break and Exhibition Viewing

 

Welcome to Retail Track 3

 

OMNI-CHANNEL

 

11:20 | Creating products and branded retail touchpoints that customers love

Sally Byrne, Marketing Director, Coca Cola Amatil – Alcohol & Coffee



11:40 |  Taking a wider view of customer service – balancing chatbots and telestaff
 

Fiona Nicol, Head of Marketing, ING Australia



12:00 |  Creating unique, immersive shopper experiences with Augmented Reality

Jason Bentley, CEO, AURORA VR

 

Welcome to Retail Track 4

 

HUMAN CAPITAL

 

11:20 | Optimizing human capital using Lean Six Sigma methodologies

Alex Garcia, VP Operational Excellence, Target (USA)

 


11:40 |  How culture shapes a market and the customer experience


Paul Swain, Head of HR, Dymocks

 

12:00 |  Powering one-to-one human interactions with Artificial Intelligence

Heath Barlow, Market Lead, Australasia, EMarsys

 

12:20 |  10min Quickfire


12:30 | Lunch and Exhibition Viewing with Main Stage Presentations
 

STORE OF THE FUTURE - PHYGITAL

 

1:30 | Bringing the store of the future to life - Myer Wonderland case study

Mel Spears, Head of Retail Design, IdeaWorks Sydney  

 


1:50 |  Store of the future fireside interview with Culture Kings

Peter Wilson, Founder, The Shopper Collective



2:10 |  Analyzing customer insights with in-store analytics & heatmaps

Raviv Levi , Sr. Product Manager, Cisco Meraki

 

 

EMERGING RETAIL TECHNOLOGIES

 

1:30 | Contactless commerce: the future of commerce

Senior Executive from Rambus ID

 


1:50 |  Harnessing Consumer Analytics at Point of Sale

Sophie Jillings, Head of Merchant Services, TruRating



2:10 |  Conversion Rate Optimisation using advanced analytics

Wayne Baskin, CTO & Deputy CEO, Booktopia

 

 
2:30 | Afternoon Tea/Coffee and Exhibition Viewing
 

CLOSING PLENARY

3:10 | Insights from the world’s largest retailer

Maggie Zhou, Managing Director Australia and New Zealand, Alibaba Group


3:40 | Close of Conference