Keynote Plenary Sessions

8:50AM - 10:00AM

8:50 | Chairperson Opening Remarks

Jonathan Reeve, Author, Retail's Last Mile

9:00 | Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • From discovery to the check out and beyond - loyalty comes from ease of service
  • Transforming the checkout process with innovative payment methods
  • Collecting and leveraging data, without crossing the creepy line
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24 months?

Martin Newman, Executive Chairman, Practicology

9:20 | PANEL: Amazon in Australia - Are We Primed for Disruption?

  • How will Amazon's entry affect Australia's retail and eCommerce landscape?
  • How can regulators protect Australian businesses?
  • How can Australian merchants leverage technology to maintain market share?
  • Will loyalty or familiarity to Australian brands influence Amazon's potential success?

Panel Chair:
David Berger, Co-Founder, Jimmy Brings

Michael Carper, CIO, Sears Hometown and Outlet Stores (USA)
Alyce Tran, Co-Founder, The Daily Edited (World Retail Awards finalist 'Young Retail Entrepreneur of the Year')
Gus Balbontin, Former CTO, Lonely Planet
Andre Eikmeier, Co-Founder & CEO, Vinomofo
Malcolm Goonetileke, SVP Global Plan & Inventory Management, Levi Strauss & Co (USA)

10:00 | It is All About the Consumer - How to Exceed Customer Expectations

  • Examining findings from the Performance Against Customer Expectations (PACE) study
  • Have customer expectations been met by service offerings
  • How to become champions of the customer

Steve Burke, Managing Director - Commercial, FIS Australia

4:10PM - 5:20PM


16:10 | Understanding the Art of Data with Walmart

  • Understanding how to turn data into insights
  • Discovering the art in data science to create innovation
  • Making better informed strategic decisions to increase productivity

Solomon F Bennett III, Director of Research- Global People Analytics, Walmart (USA)


16:30 | Panel: The Shopper of the Future

  • What will the digital active shopper of the future look like?
  • What impact will technology have on a customer's path to purchase?
  • Who will be the future customer?

Michael Carper, CIO, Sears Hometown and Outlet Stores, Inc.
Dean Salakas, Chief Party Dude, The Party People
Malcolm Goonetileke, SVP Global Plan & Inventory Management, Levi Strauss & Co (USA)
Sally Pieterse, GM Transformation, Super Retail Group


16:50 | Closing Keynote: The End of Pure Play - Learn the Secret Weapon to Future-Proofing your BusinessPanel: Changing Landscape of Interchange Fees

  • A look at the end of pure play and trends yet to come
  • Understanding the impacts the ‘Four Horsemen' (Amazon, Apple, Google and Facebook) is having and how to
  • Discover who the winners and losers are in 2017 & learn the secrets to be a winner

Morris Miselowski, Business Futurist (Retail 2020 and TEDx Speaker)


Close of Conference

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