Keynote Plenary Sessions

8:50AM - 10:00AM

8:50 | Chairperson Opening Remarks

Jonathan Reeve, Speaker, Author, Consultant

9:00 | Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • From discovery to the check out and beyond - loyalty comes from ease of service
  • Transforming the checkout process with innovative payment methods
  • Collecting and leveraging data, without crossing the creepy line
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24 months?

Martin Newman, Executive Chairman, Practicology

9:20 | PANEL: Amazon in Australia - Are We Primed for Disruption?

  • How will Amazon's entry affect Australia's retail and eCommerce landscape?
  • How can regulators protect Australian businesses?
  • How can Australian merchants leverage technology to maintain market share?
  • Will loyalty or familiarity to Australian brands influence Amazon's potential success?

Panel Chair:
David Berger, Co-Founder, Jimmy Brings

Ivan Lim, Founder, Brosa (Forbes Asia 30 Under 30 & Top 50 People in e-Commerce)
Gus Balbontin, Former CTO, Lonely Planet
Andre Eikmeier, Co-Founder, Vinomofo (Top 50 People in e-Commerce)
Michael Carper, CIO, Sears Hometown and Outlet Stores (USA)
Gary Elphick, CEO, Disrupt Sports (USA) (Top 50 People in E-Commerce)


10:00 | It is All About the Consumer - How to Exceed Customer Expectations

  • Examining findings from the Performance Against Customer Expectations (PACE) study
  • Have customer expectations been met by service offerings
  • How to become champions of the customer

Steve Burke, Managing Director - Commercial, FIS Australia

4:10PM - 5:20PM


16:10 | Sears (USA): Disrupting from Within to Create a Channel (R)evolution

  • Discover how Sears will replace every single tech and business application to move to SaaS, IaaS and PaaS
  • See how Sears will relinquish all data centres and ceased operating their own servers - the only multi-billion dollar retailer to do this!
  • A look at how Sears dissected every single business process to become more agile and plan for the future

Michael Carper, Chief Information Officer, Sears Hometown & Outlet Stores (USA)


16:30 | Panel: The Shopper of the Future

  • What will the digital active shopper of the future look like?
  • What impact will technology have on a customer's path to purchase?
  • Who will be the future customer?

Ivan Lim, Founder, Brosa (Forbes Asia 30 Under 30)
Amanda Green, Head of eCommerce & CRM, L'Oreal Australia (Top 50 People in E-Commerce)
Kiki Wu, Country Manager, Alipay
Alyce Tran,
Co-Founder, The Daily Edited (World Retail Awards ‘Young Retail Entrepreneur of the Year’)
Lee Hardham, Founder & CEO, Brauz


16:50 | Closing Keynote: The End of Pure Play - Learn the Secret Weapon to Future-Proofing your Business

  • A look at the end of pure play and trends yet to come
  • Understanding the impacts the 'Four Horsemen' (Amazon, Apple, Google and Facebook) is having and how to
  • Discover who the winners and losers are in 2017 & learn the secrets to be a winner

Morris Miselowski, Business Futurist (Retail 2020 and TEDx Speaker)


Close of Day 1

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